What CRM customer support should look like, Ep #16
Released Friday, 28th July 2023
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What CRM customer support should look like, Ep #16
What CRM customer support should look like, Ep #16
Friday, 28th July 2023
Good episode? Give it some love!
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In this episode of the Field Sales Leadership Guide podcast, host Mary Keough interviews Justin Lu, Head of Customer Success at Map My Customers, to learn more about how the software integrates with an organization's tech stack and what customer support looks like. The discussion goes beyond the typical software demo to explore the details of Map My Customers.
You will want to hear this episode if you are interested in...
- What is customer success? [03:51]
- The onboarding process [04:48]
- Account setup and integration [14:02]
- Training new customers [17:14]
- Having a Customer Success Manager [22:20]
- Ensuring MMC is fully integrated [26:37]
Resources & People Mentioned
Connect with Justin Lu
Connect With Map My Customers
Subscribe to FIELD SALES LEADERSHIP GUIDE
Audio Production and Show Notes by - PODCAST FAST TRACK
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Field Sales Leadership Guide
We've lined up for you some of the smartest movers and shakers in sales leadership to share their formulas for success and the tricks of the trade. The Field Sales Leadership Guide podcast discusses with experienced and successful sales leaders what works and what doesn't in the sales profession. Listen in as we tap into high performing sales leaders and their passion for field sales. Join us as we pull back the curtain giving you actionable insights and strategies that you can use with your sales team.Join Podchaser to...
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