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Fireside Chats Without The Fire
Fireside chats without the firesEpisodes
Fireside Chats Without The Fire
Fireside chats without the fires
A weekly Business podcast
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Neal Topf is proud, and a little bit fanboying, to welcome back to the podcast the esteemed author Annette Franz.Following on from the success of Annette's first book, "Customer Understanding", Annette's second book, "Built To Win", promises t
Happy New Year to all our listeners at Fireside Chats Without The Fires, and thank you all for the support for the podcast. As we enter our second year (yes, second!!), we are amazed to be starting the year with a simply outstanding guest.Adr
Amanda Malach joins Neal Topf on today’s episode of #spotlightonthebusinessofcx. In the limited podcast series, Fireside side chats without the fires brings together thought leaders and experts from the world of investment and finance to share
David Koning and Robert Bamberger from Baird are back from a third episode focusing on the business side of CX.Hosted by Neal Topf, the limited podcast series aims to bring a clearer understanding of the impacts that positive CX has on busine
Jessica Noble, MBA, CCXP, a long-time friend and supporter of Fireside Chats Without The Fires, joins Neal Topf today’s episode of “Spotlight on The Business Of CX”.In this limited series of podcasts, Neal is joined by CX experts who look at
Prof. Dr. Phil Klaus from the International University of Monaco is today's guest on the podcast. Prof. Dr. Phil Klaus joins Neal to talk about his recently published article "What matters most to ultra-high-net-worth individuals?" The art
Fireside Chats Without the Fires is thrilled to welcome back to the podcast, the talented Jessica Noble to talk about her chapter from the CX 3 book, “It Depends Trap”.Jessica chats to Neal about how a cooperate event several years ago highli
David Wales, author the chapter “Seeing Through the Smoke” from the CX3 book,is the guest on the podcast. David’s fire service background may not be one that people usually associate with customer experience, however, as he explains to Neal,
Episode 2 of the spotlight on the business of CX see David Koning and Robby Bamberger from Baird share their knowledge and expertise regarding how CX impacts investment opportunities for customers and revenue for brands and companies. Today,
On today's podcast, Neal is thrilled to welcome to driving and creative force behind the Customer Experience 3 book, Naeem Arif.Naeem shares how the customer experience books series (now up to 3, with number 4 in the works), started. He expl
Adrian Swinscoe, the author of PUNK CX, is today’s guest on the podcast.Adrian shines a light on the backstory of the PUNK CX book, and how, over a few drinks in a bar, the idea came to him. He passionately explains what being a CX Punk in to
To support the upcoming SOCAP Emerging Horizons Event, Fireside Chats Without The Fires (the official podcast for the event), is very proud to have the amazing Waldo Waldman on the show to talk to Neal.Waldo briefly explains what people can
SPOILER ALERT!!! We are getting CX wrong, or so claims Nicholas Zeisler in his new book (think you can guess the title yet?). Nicholas returns to the podcast to talk a little more about some of the topics that were discussed when he joined us l
In an exciting new monthly series of podcasts, Fireside Chats Without The Fires are joining forces with Baird Investments to bring a spotlight on "The Business Of CX".Joining Neal in these sessions will be David Koning and Robby Bamberger, t
On today's podcast, Neal is thrilled to welcome back Rishad Tobaccowala.Rishad talks about his ABCDE model for re-inventing marketing. Without giving too much away, each letter means something, such as E for "Experience", and Rishad shares w
On today's podcast, Neal is thrilled to welcome back Rishad Tobaccowala.Rishad talks about his ABCDE model for re-inventing marketing. Without giving too much away, each letter means something, such as E for "Experience", and Rishad shares w
For the first time ever, a British Aston Villa fan joins the podcast to talk about creating CX Fandom! The CX Rockstar himself, James Dodkins talks about his most current obsession, "CX Fandom". What can companies leave from the likes of sporti
Today, Neal and Paul are thrilled to welcome back the simply amazing Mandisa Makubalo to the podcast to discuss her chapter from the CX3 book as well as her own project in South Africa, "The Virtual Talent Room".In her own unique way, with e
Katie Stabler joins the podcast to talk about CX Stakeholder buy-in and the challenges that this brings to any organization, regardless of its size.Katie starts with how to improve CX Stakeholder buy-in and that one of the very first steps t
Neal and Paul are thrilled to welcome back to the podcast the brilliant Megan Burns. Listeners to the podcast will remember that Megan was a guest on the podcast earlier in the year to share some brief insights on her keynote speech at the AMA
Neal and Paul are thrilled to welcome back Jim Tincher onto the Fireside Chats Without The Fires podcast.Jim recently published an article here (https://bit.ly/3rsQKHa) focusing on whether incentives to drive NPS are good or bad. Jim shares
Marc Karschies joins Neal and Paul on today's podcast to discuss his chapter in the CX3 book.Marc shares his in-depth knowledge and passion for quality and explains how quality has a different meaning for different people and departments. Ma
As we enter the home stretch of the CXWG2021, today's guest, Professor Dr. Phil Klaus joins Neal and Christopher Brooks to share his experience and stories of The Games.Christopher Brooks gives his weekly update on The Games, along with the
Fireside Chats Without The Fires continues its partnership with the CXWG2021 to bring awareness and support to this amazing event.On today's podcast hear from Adrian Swinscoe. Adrian will share how and why he got involved in the CXWG, what t
Olga Potaptseva, contributing author for the CX 3 book, joins Neal and Paul to discuss her chapter in the book, titled "Fly Me to the moon", which focuses on agile project management for CX.One of the most commonly used (yet maybe little und
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