Show notes:Guest: Colin ShawGet in touch with Colin: LinkedIn, WebsiteColin's recommended reading:Alchemy: The Surprising Power of Ideas That Don't Make SenseHappy Employees Make Happy Customers: How Build Great Employee Engagement to Create a

9. Scaling CX at high growth tech companies with Guneet Singh @ AppFolio

Apr 5th, 2022 29m 52s

Show notes:Guest: Guneet Singh @ AppfolioGet in touch with Guneet: LinkedIn, TwitterGuneet's recommended read:Predictably Irrational: The Hidden Forces that Shape Our Decisions

8. How to measure Trust & Transparency for competitive advantage with Karen Wynn @ RACQ

Apr 4th, 2022 42m 49s

Show notes:Guest: Karen WynnGet in touch with Karen: LinkedInKaren's recommended reading:The Effortless Experience: Conquering the New Battleground for Customer LoyaltyExtreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Te

7. Identifying your high ROI CX initiatives using Design Thinking with Rod Netterfield @ Griffith University

Apr 4th, 2022 37m 29s

Show notes:Guest: Rod NetterfieldGet in touch with Rod: LinkedInAdam's recommended read:Sprint: How to Solve Big Problems and Test New Ideas in Just Five DaysThe Power of Moments: Why Certain Experiences Have Extraordinary Impact

6. Strategies for helping your organization get closer to VoC with Sergio Rossini @ Schindler

Apr 4th, 2022 39m 8s

Show notes:Guest: Sergio RossiniGet in touch with Sergio: LinkedInSergio's recommended reading:1-Click Download "PIG Strategy" (Simplified Edition)The Ultimate Question 2.0 How Net Promoter Companies Thrive in a Customer-Driven World By Fred

Trailer

Welcome to Insightful Leaders

Mar 22nd, 2022 14s

5. High performance insights teams and a culture of curiosity with Adam Murphy @ Curioso

Mar 22nd, 2022 43m 37s

Show notes:Guest: Adam Murphy, Founder - CuriosoGet in touch with Adam: LinkedInAdam's recommended read:Think Again: The Power of Knowing What You Don't Know

4. Centralized insights teams and why you need them with TS Balaji @ Cox Communications

Mar 22nd, 2022 1h 1m

Show notes:Guest: TS Balaji, VP - Experience Design & Customer Experience @ CoxGet in touch with TS: LinkedInTS's recommended read:The Next 100 Years: A Forecast for the 21st Century

3. The context behind your NPS is key to your CX success with Karen Mangia @ Salesforce

Mar 22nd, 2022 27m 14s

Show notes:Guest: Karen Mangia, VP Customer & Market Insights @ SalesforceGet in touch with Karen: LinkedIn, Twitter, WebsiteKaren's recommended read:Success with Less: Releasing Obligations and Discovering JoyWorking From Home: Making the New

2. Check your in-house data before answering business questions with David Gardner @ Talkdesk

Mar 22nd, 2022 28m 34s

Show notes:Guest: David Gardner, VP - Research & Insights @ TalkdeskGet in touch with David: LinkedInDavid's recommended read:The Five Dysfunctions of a Team: A Leadership Fable

1. Strategies for customer data centralization with Virginia Wheway @ Koala

Mar 22nd, 2022 42m 27s

Show notes:Guest: Virginia Wheway, VP - Data & Analytics @ KoalaGet in touch with Virginia: LinkedInVirginia's recommended read:Bad Blood: Secrets and Lies in a Silicon Valley Startup

Episode #4: Making the most of the customer data you already have

Jun 9th, 2021 28m 54s

Our guest for today's episode is David Gardner. David is a senior CX & Insights leader committed to driving meaningful change across organizations by focusing on uncovering actionable customer insights. He is currently Vice President of Researc

Episode #3: Transforming customer insights into innovative CX initiatives

May 11th, 2021 37m 34s

Our guest for today's episode is Rod Netterfield. For the past 10 years Rod has been embedded in a variety of mid-tier and large global organisations leading customer experience strategies and functions to uplift capability and improve delivery

Episode #2: Using data and insights to drive change and strengthen commercial outcomes

Feb 16th, 2021 43m 1s

Our guest for today's episode is Karen Wynn. Karen is a senior customer centric leader with 20 years experience across customer insights, CX, customer retention, loyalty, strategy and marketing. For the past 9 years she’s been at RACQ in sunny

Episode #1: Communicating the value of CX & Insights with effective storytelling

Dec 18th, 2020 39m 14s

Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization. Our gu

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