This week, I'm joined by Mike Lasuzzo, co-distributor and general manager of BG Services Arkansas. Mike was recently awarded the title of "BG Products Rookie Distributor of the Year" at the 2019 Distributor Convention in recognition of his insurmountable first year growth! Mike has spent many years helping service advisors, technicians, managers, and shop owners create and implement results-driven processes and procedures into their business and daily routine. Join us as we discuss the "Sandler Behavioral Triangle," creating a structure of accountability in your stores, and our perspectives on word track training. Don't forget to subscribe, rate, and share your thoughts in the comments section!