Triage tools for appliance repair service calls are all the rage today. Whether based on a frequent parts replacement database or more sophisticated database queries and constructs using AI, there's lots of talk about these products. Team Sam

Master Samurai Tech Radio, Episode 30: Headfaked by loading down and how to avoid it

Jul 22nd, 2023 1h 1m

In this Live Dojo, the assembled brethren from Appliantology Monday Morning Quarterbacked a problem a tech was facing on a Whirlpool refrigerator and failed to fix. Turned out the problem was a loading down of the DC power supply caused by a we

MST Radio Episode 28: Selling New Appliances

Mar 28th, 2018 1h 3m

Special guest, Justin Duby, with Just-in Time Appliance Repair in Grantspass, OR, joins us to talk about his experience selling new appliances and offer tips and advice for anyone thinking of adding this to their appliance service business.Al

MST Radio Episode 27: Online Appliance Repair Schools- the good, the bad, and the scam

Mar 8th, 2018 56m 35s

We compare and contrast three online training options with the Master Samurai Tech Academy. Oh yeah, we're naming names! The Master Samurai Tech Bushido (code of honor)https://www.youtube.com/embed/a56pNudvUzoYou can listen to just

MST Radio Episode 26: Repairing Electronic Control Boards

Feb 27th, 2018 23m 25s

The Samurai and Mrs. Samurai share some highlights from the inaugural Appliantology Peer Group meeting. One of the topics discussed was the idea of doing electronic control board repairs as part of an appliance repair business.https://www.you

MST Radio Episode 25: Sears tech attacks customer

Feb 23rd, 2018 36m 1s

Samurai Appliance Repair Man and Mrs. Samurai suss out various angles and facets in a sensational recent news story where a Sears contractor tech attacked a customer. Lots of interesting lessons from this story for both customers and in-home se

MST Radio Episode 24: Straight Talk about Your Appliance Repair Biz

Feb 22nd, 2018 29m 40s

The Samurai and Mrs. Samurai give you some straight talk about the bidness of appliance repair and other topics:Customer relations and strategic market targetingCulture of dumbass among some techsFree Appliance repair expos like in th

Tech Memberships at Appliantology.org

Feb 14th, 2018 20m

https://www.youtube.com/embed/f4FlP7BrlsEAll of Team Samurai comes together to explain the exciting new tech membership programs at the web's premier tech support resource, Appliantology.org. You can listen to just the audio portion of t

[update] Master Samurai Tech Radio Episode 23: Independent Servicer Access to GE Technical Information

Feb 8th, 2018 4m 10s

https://www.youtube.com/embed/7XnsCtMg5HgThis is an update to our last podcast episode giving some new, verified information on one of the big things we talked about: access to GE technical information for independent servicers.You can l

Master Samurai Tech Radio Episode 23: ASTI 2018 Wrap up

Feb 7th, 2018 45m 1s

https://www.youtube.com/embed/-cyuCToMm2cIn this epic episode:Wrap up of the 2018 Annual Service Training Institute (ASTI) held in St. Petersburg, FLTechnical and business training at the ASTITravel tips to avoid getting sickFu

Master Samurai Tech Radio Episode 22: How big is the Samurai’s ego?

Jan 15th, 2018 43m

https://youtu.be/cUi7TI7CHLIIn this special episode, we explore the question of size of the Samurai's ego. Turns out that it's so massive that we needed a whole episode devoted to it. Yes, size does matter! Also: - Upcoming ASTI in St.

Master Samurai Tech Radio Episode 21 – Battle of the Titans: Samsung, Whirlpool, Kenmore, Amazon

Oct 9th, 2017 36m 36s

https://youtu.be/amL4HPgl-QwIndustry News:Employment numbers for the appliance repair industryWhirlpool lawsuit against Samsung because Samsung is kicking Whirlpool's corporate *ss on front load washersSamsung opening a new, st

Master Samurai Tech Radio Episode 20: Consumer Right to Repair Laws

Jun 27th, 2017 23m 42s

https://youtu.be/XvGHkrP3V-g- Industry news: Consumer right to repair laws coming to a state near you. Consumers will have the right to purchase appliance service manuals from the manufacturer. What does it mean for you as a professional a

Master Samurai Tech Radio Episode 19: ASTI 2017 Recap

Feb 21st, 2017 34m 38s

https://youtu.be/3sFRrYGMeM4In this long-awaited episode, the Samurai and Mrs. Samurai recap the recent Annual Service Training Institute. Some of the links referenced in the podcast:- Photos from ASTI 2017- MST Ten-Step Tango Troubles

Master Samurai Tech Radio Episode 18

Jul 12th, 2016 24m 57s

https://youtu.be/yh5l7Qf1bZkIntroducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samu

Master Samurai Tech Radio Episode 17

Jul 4th, 2016 45m 38s

https://youtu.be/xCqKdgQkz-oSpecial 4th of July episode:- Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share- Firing your customer; identifying and harpooning

Master Samurai Tech Radio Episode 16

May 26th, 2016 19m 23s

Memorial Day 10% tuition discountTwo new FREE and fun courses:- Internetology: Basic Internet for Everyone- Appliantology 101: Your Guide to the Ultimate Appliance Repair Information ToolWeekly tech training webinars and recap of the mo

Master Samurai Tech Radio Episode 15

May 19th, 2016 22m 12s

Another all-new vodcast episode of Master Samurai Tech Radio! In this killa episode:- Weekly tech training webinars, aka., Office Hours, for MST Academy students and Professional Appliantologist members at Appliantology.org.- Webinar recordi

Master Samurai Tech Radio Episode 14

Mar 26th, 2016 51m 33s

In this long-awaited episode:- Mr. Appliance tech training website powered by Master Samurai Tech- ASTI 2016 recap and discussion- Industry news - trends in the evolving appliance repair profession- Tech training webinars at Appliantology.o

Master Samurai Tech Radio Episode 13

Dec 21st, 2015 37m 54s

In this year-end vodcast, Samurai Appliance Repair Man and the Mrs. Samurai do some reminiscing about all the great students we’ve worked with during 2015, the new features we’ve added to the Samurai Tech Academy's state-of-the-art online appli

Master Samurai Tech Radio, Episode 12 [Special Video Edition]

Oct 31st, 2015 49m 1s

https://www.youtube.com/embed/POhAKGCBL8EIndustry Talk: - BSH- what's the "H" stand for?- Charge your smart phone from your refrigerator *wirelessly* with WattUp technology. Master Samurai Tech news: - New post on how loose electrica

Master Samurai Tech Radio, Episode 11

Oct 17th, 2015 47m 44s

- Upcoming webinar on Schematic-foo: ancient Samurai art using tech sheets as deadly weapons in appliance repair. Get the details here!- Appliance product training today: we don't need hands-on, we need brains-on. The future is here NOW!- Bid

Master Samurai Tech Radio, Episode 10

Oct 9th, 2015 34m 9s

- We're back from our bidness trip last week but Mrs. Samurai has a cold so this episode is mostly Tech Talk.- Visit to American Appliance in Golden, CO, one of Sub-Zero's premiere partners. - Recap of Dacor training in their Android-controll

Master Samurai Tech Radio, Episode 9

Sep 21st, 2015 44m 46s

- Samurai and Son of Samurai are off to Dacor training. - Manufacturers focusing on producing higher-profit upscale major appliances and what this means for your service business- Sub-Zero doing a huge expansion in Wisconsin to crank out upsc

Master Samurai Tech Radio, Episode 8

Sep 15th, 2015 58m 41s

Industry News: an interesting twist in the legal drama surrounding the GE-Electrolux merger. GE’s biggest laundry product launch in 20 years: yet another top-loader? Future tech: are ultrasonic dryers on the horizon?Appliantology News: Traips