“People don’t want to feel dumb. They don’t want to feel like they’ve done something wrong.” Myra Weise brings a human-centered approach to creating more hospitable museum spaces. 

This interview is from our first live podcast event at the North Carolina Museum of Art as part of a month-long training for frontline staff about hospitality. Weise, Manager of Museum Services at the Nasher Museum of Art at Duke University, shared her specific training methodology and bigger vision about how to create a welcoming environment for visitors, including how to balance the inherent tension between hospitality and protecting the object.