https://youtu.be/Zs8adDwj3CY

In this episode of ppm | tv, Debbie Palmer discusses what it required to have a meaningful service guarantee as opposed to a list of standard actions and tasks that you are required to perform. Two of the key points shared are  to offer real value to the client/landlord if you fail to deliver on your service guarantee and be mindful that you can deliver and follow through on what you are guaranteeing.

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We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

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If you would like to hear more ideas and tips on how to be more productive and profitable, work smarter not harder and engage in the top 10% activities that 90% of property management businesses are failing to do, then subscribe to Debbie’s annual coaching program or visit www.ppmgroup.com.au to find out how you can take your business to the next level with procedural systems, workflows, training, coaching, consulting and much more.