Learn How Culinary Legends And Rookies Alike Are Needing To ReImagine The Industry

RIF008: Why Don’t Restaurants Change, Ruth Reichl’s Documentary at South by Southwest, NYC Restaurant Workers Unionize

Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

This week, we discuss

8:25 -New Jersey spaghetti restaurant bans children under 10, citing customer complaints and aiming to provide a more peaceful dining experience for their adult patrons, according to Fox Business Small Business. READ HERE

17:00 - By utilizing pre-written responses, prioritizing urgent feedback, and leveraging AI-powered review management tools, restaurant owners can save time and improve their overall response rate to customer reviews but how does that affect the customers?

27:50 - How Workers at the restaurant Lodi in Rockefeller Center have decided to unionize, reflecting a broader trend of unionization among restaurant employees across the United States WATCH HERE

39:50 - Despite growing awareness and efforts towards improving workplace culture in the restaurant industry, many establishments continue to resist meaningful change, perpetuating a toxic and abusive environment for employees.

50:55 - How Third-party delivery apps have revolutionized the food delivery industry, but their controversial business practices and high fees have led to growing concerns among restaurant owners and policymakers, and ways you can turn customers into first party 

1:01:45 - The highly anticipated documentary "Food and Country," featuring legendary food writer Ruth Reichl, is set to premiere at SXSW 2023, offering a unique perspective on how food systems and independent farmers were affected by the COVID-19 pandemic READ HERE

Thank you to our segment partners Jordan at 7Shifts, Zack at Ovation, and Avi at Marqii

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