In this episode, we hosted Nimesh Mathur who is the Head of Customer Success (India, SEA, and ANZ) at Branch.
Nimesh is a veteran with over 14 years of experience in Customer Success, he has built and lead teams at HackerRank, Pluralsight, and Branch.
In this episode, we learn about Customer Success why it is an integral part of SaaS businesses. How Can Customer Success collaborate better with Sales/Marketing/Product teams?
How can CSM’s help customers achieve their desired outcomes, how do you think about this and act, there are some really good actionable insights here.
This is a really good listen if you are a CSM, collaborate with CS teams, or are just curious about Customer Success.
Connect with Nimesh on LinkedIn: https://www.linkedin.com/in/nimeshmathur/