Welcome back to ServiceSharp - In this episode we discuss the role of Architect in the ServiceNow ecosystem. What an architect does - what they should be doing and how to communicate. We also talk about different platform requests and what Ar

4x1 Upgrades and things

Jan 26th, 2022 50m 31s

Welcome back to ServiceSharp - 2021 wasn't that great of a year for podcast production but we are back and on track to be back in the studio on a regular basis! In this episode we discuss everyone's favorite topic - upgrades! We talk about ou

3 x 3 Flow designer and some misc questions

Aug 31st, 2021 26m 18s

Welcome back to ServiceSharp! This episode continues our talk of flow designer and we get into some user questions that we have had over the years. Let us know what you want to hear about!We are excited to announce the ServiceSharp Expo! T

3x2 Flow Designer and Jelly

Aug 23rd, 2021 25m 38s

Welcome back to ServiceSharp! After a loooong hiatus we are back with new content! In this episode we continue our discussion flow designer. We are back on track now and would love to have your feedback, answer your questions or have you o

3x1 Flow Designer Part 1

Mar 15th, 2021 30m 48s

Welcome back to ServiceSharp! After a long hiatus we are back with new content! In this episode we begin our discussion flow designer. We have a new format where we are recording in one long shot and then breaking it down into individual epi

2X17 A discussion on upgrades

Nov 20th, 2020 1h 19m

Welcome back to ServiceSharp! Having completed several upgrades recently the crew wanted to take a few minutes and discuss the quirks, new functionality, and lessons learned when upgrading to Orlando. Send us your input or be a guest on the

2X16 ServiceNow Wishlist

Nov 3rd, 2020 1h 20m

Welcome back to ServiceSharp we apologize for the long break! We are back this week with a Wishlist, maybe just a tad early for Christmas! We discuss things we would like to see in ServiceNow as well as some general things we like and maybe

2x15 - Cross-company integration using Exalate, an interview with Francis Martens

Aug 19th, 2020 34m 32s

In this episode of ServiceSharp we speak with Francis Martens with iDalko. We discuss his product Exalate and how it interacts with ServiceNow this is a fascinating discussion that we learned a lot from. There are so many great problem solver

2x14 Imports

Aug 4th, 2020 56m 38s

In this episode of ServiceSharp we take a look at performing imports in ServiceNow. This episode has a video component on our YouTube channel. Click here for the video. We periodically do video versions - Follow our YouTube Channel!. https:

2x13 Service Mapping

Jul 7th, 2020 1h 4m

In this episode of ServiceSharp we welcome David Stefferud (https://www.linkedin.com/in/david-stefferud/), a platform architect to provide expert opinion on service mapping and strategy. Our discussion begins with service mapping and moves to

2x12 ServiceNow IT Business Management

Jun 22nd, 2020 1h 3m

In this episode of ServiceSharp We discuss IT Business Management, we also test out a new format for the show in order to create consistency across episodes we will have regular segments regardless of the main topic. Give us your feedback and

2x11 IT Service Management (ITSM)

Jun 1st, 2020 1h 10m

In this episode of ServiceSharp We discuss IT Service Management, what modules are part of it and how they relate to each other. Jump in and share your thoughts and questions we would love to find answers them. We will periodically do some

2x10 CMDB Part 3

May 14th, 2020 1h 13m

In this episode of ServiceSharp we invite a new guest, ITIL expert Jeffrey Tefertiller and finish up our three part conversation on CMDB. We discuss recovering from a poor implementation or revitalising a poorly managed CMDB as well as some t

2 X 9 CMDB Part 2

May 4th, 2020 48m 27s

In this episode of ServiceSharp we dive a little bit deeper into our conversation on CMDB, the first half of this episode contains video check it out at https://youtu.be/pSOKEcO5cmk. CMDB means configuration Management Database - what do we do

2x8 CMDB Part 1

Apr 23rd, 2020 1h 7m

In this episode of ServiceSharp we invite a new guest and start a conversation on CMDB. CMDB means configuration Management Database - what do we do with it, is it important? How do we get started? Jump in and share your thoughts and questio

2x7 API Integrations

Apr 17th, 2020 1h 8m

In this episode of ServiceSharp we do things a little different with a video walk through of API integrations. Justin leads us through the ins and outs of getting started with using API's with ServiceNow. Enjoy the audio but please head over

2X6 Special Guest Avery Williamson

Apr 6th, 2020 41m 55s

In this episode of ServiceSharp we have a special guest, Avery Williamson from Neslon Frank! Avery Williamson is a graduate from West Virginia University, who moved to Philadelphia in January this year to join ServiceNow staffing firm Nelson Fr

2x5 working from home

Mar 31st, 2020 53m 25s

In this episode of ServiceSharp we discuss everyone's current favourite topic working from home, in this episode we talk about our experience and what we like about the platform as well as how easy the transition has been to make.If you or y

2x4 Portals

Mar 9th, 2020 43m 43s

In this episode of ServiceSharp we discuss portals, when to use them, how to use them, who the audience is and if we should customise them or not.#ServiceNow #admin #mobileapps #NewYork #Madrid #development #training #portalHave a topic you w

2x3 The new mobile apps and some listener questions:

Feb 12th, 2020 1h 43m

In this episode of ServiceSharp we discuss the two mobile apps released back to back. What they are focused on and why there were new apps released in back to back named releases. In the second part of the podcast we respond to some question

2x2 Admin and Buy In

Feb 3rd, 2020 56m 31s

Published on: January 28, 2020 at 12:02 PMWelcome to season 2! In this episode Jason, Justin, Brent, and Randy discuss daily administration in ServiceNow and how to best evangelize the platform and get buy in. What kind of daily admin activit

2x1 Upgrades

Jan 28th, 2020 1h 6m

Welcome to 2020 and the first episode of season 2! In this episode Jason, Brent, and Randy discuss upgrades in ServiceNow. With a major release every six months upgrades are definitly something you will have to address often in your ServiceNo

1x13. 99 Problems but ServiceNow aint one

Dec 17th, 2019 59m 26s

In this episode Jason, Brent, and Randy discuss problem management in ServiceNow. We discuss how to implement, best practices, some personal philosophies, and some tips and tricks. #ServiceNow #problem #problemmanagementHave a topic you wan

12. ServiceNow Questions and Answers part 2

Nov 6th, 2019 42m 40s

In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts. This is the second part of answering some questions that we heard. We discuss our experiences with th

11 Questions and Answers Pt 1

Oct 18th, 2019 25m 54s

In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts stay tuned for part 2 next week. We discuss configuration items, personal philosophies, and some tips an