Episode 035 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content)and Conor Pendergrast (Expensify). This week featuring guest star Brittany Ferguson from Fracture.

This week we're talking about the processes we use and what happens when we review them. How frequently do we take a step back and look at our processes (both internal and customer-facing) and how do we communicate with customers when we’re making changes that will affect them?