Small businesses often fight to capture and sustain customer attention against huge global giants with thousands of employees and millions of dollars or pounds, yen, yuan or riyal to invest.

 But it is often the small and unexpected things that makes the biggest differences.

 Which is where Allison, “the IVR Voice" can help.

 It is a well know customer experience truth that first impressions count, and for many customers that first impression is the voice on automated phone system that invites you to leave a voice mail or hold on or helps you get directed to the person you really want to talk to.

 We discuss with Allison how her unique talents will change your perceptions of this experience forever.

You can find lots of IVR and phone system design tips and tricks online and by checking out the links below.

• Find more Allison demos here 
• If you want to learn how to program in VXML you can find that here  (VXML is a programming language that allows you to build voice IVR’s like XML websites and even align your IVR and your website)
• For those old enough to remember here is Seinfelds Kramer Moviefone Man IVR Auto Attendant 
• And finally one of my favorite IVR comedy sketches