Episode #1 - What the Heck is CX Science??
Released Saturday, 8th June 2019
Good episode? Give it some love!
Episode #1 - What the Heck is CX Science??
Episode #1 - What the Heck is CX Science??
Saturday, 8th June 2019
Good episode? Give it some love!
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20 years into the modern CX movement executives believe CX is critical but to the CX discipline must become more formal, predictable, measurable and investable to continue to grow, moving from CX as Art to CX Science predictably impacting your Customer Experience Operating Model (CXOM).
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