Episode #4 - The Fine Art of Knowing Your Customer
Released Tuesday, 26th November 2019
Good episode? Give it some love!
Episode #4 - The Fine Art of Knowing Your Customer
Episode #4 - The Fine Art of Knowing Your Customer
Tuesday, 26th November 2019
Good episode? Give it some love!
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You cant define or deliver experiences to customers you don’t understand. We explore how personas, segments, audiences and experience journeys and journey maps help clarify interactions, painpoints and the key moments where you energize (or disappoint) your customers.
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