Episode #5 - Delivering Your Experience Is A BOM
Released Thursday, 2nd January 2020
Good episode? Give it some love!
Episode #5 - Delivering Your Experience Is A BOM
Episode #5 - Delivering Your Experience Is A BOM
Thursday, 2nd January 2020
Good episode? Give it some love!
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Your Business Operating Model (BOM) is crucial to delivering your experiences. Put simply your BOM comprises the channels your customers use to interact with you, the people, processes, technology and data that underpin your experiences, the partners you work with and the products and services that you offer.
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