In this episode, host David Abrams is in conversation with Sara Tabita, Community Experience Manager at Granite Properties. We learn about Sara’s career journey, from wedding coordinator to hotel sales and catering to software sales on the corporate events side of the business, and finally to Granite Properties as their Community Experience Manager – all with a focus on hospitality! As a result of the pandemic, Sara’s role expanded beyond Southern California to virtual and in-person servicing of Granite’s national portfolio. The company’s growth mindset has enabled Sara to take risks in her work and has contributed to her success. Sara emphasized that even before the pandemic, Granite Properties was already focused on the emerging trends of quality, flexibility, wellness, and sustainability in CRE. She feels that office building owners need to partner more with tenants to help facilitate evolving workplace needs. Sara acknowledges the shift from office space to office experience, and the need for buildings to provide their tenants with unique and memorable experiences that will also foster a sense of community. She stresses the importance of communication to help inform customers of any changes that may be necessary to deliver a better workplace experience. Sara, her team and the company have a great perspective on customer engagement and are truly taking a leadership position in differentiating their properties. From building access to digital signage, Sara also recognizes the importance of utilizing technology to enhance the customer experience.  

Subscribe to TEN so you never miss an episode of the Tenant Experience Network.