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CustomerGauge
The Account Experience PodcastEpisodes
CustomerGauge
The Account Experience Podcast
A weekly Business podcast
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Episodes of The Account Experience Podcast
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Zahra Eid is the Customer Experience Manager at Beyon, a regional Digital Communications/Telco business based in Bahrain.She explains how she energized their customer experience (CX) program, growing it from research roots to a company-wide, s
This week Adam Dorrell sits down with CustomerGauge client Lucas Mistelske, Vice President of Client Experience at Involta.Involta is an enterprise-class IT infrastructure partner that provides advanced colocation, hybrid cloud solutions, supe
Anna-Maija Tanninen is a female entrepreneur who started CX Agency in Helsinki, Finland. CX Agency helps B2B companies successfully develop and lead customer-centric changes through services like customer experience strategy to business design.
To heat things up with the first episode of the New Year, Host Adam Dorrell welcomes Nick Wood, the Global Marketing Director at Teledyne Gas and Flame Detection; a division of Teledyne Technologies Inc.Teledyne is coming up on its 75th birthd
The pint is making its way west, and Americans are now beginning to understand why it's been a staple across the pond.During this quick episode, Nigel Tordoff, Chairman of the CPG Experience Council, joins Adam Dorrell to walk through the arti
When we care, it makes all the difference.Adam Dorrell, CEO & Co-Founder of CustomerGauge, sits down again with Nigel Tordoff, Chairman of the CPG Experience Council, to consider the ways customer experience can grow a business. Nigel kicks o
It's all about surpassing customer expectations.Back for the fourth CPG Experience Council-edition episode, Nigel Tordoff joins Adam Dorrell to explore CX drivers and what leads to Promoters, Detractors, and Passives. What happens once you ha
Are you listening to 80% of your B2B customer base?Nigel Tordoff, Chairman of the CPG Experience Council, joins Adam Dorrell to discuss the scale of the CPG industry and the impact it can have on customer experience.When you look at the consu
Host Adam Dorrell welcomes back Nigel Tordoff, Chairman of the CPG Experience Council, to discuss how a customer's trust in a business ultimately leads to revenue growth. The two dig into what happens when you open the lines of communication a
Host Adam Dorrell welcomes Nigel Tordoff in the first of five CPG Experience Council-edition episodes.Nigel, with 30 years of CPG industry experience under his belt, is now Chairman of the Council and ready to recruit those in the trade just a
Adam Dorrell sits down with Per Braginski, Director of Insights at the Danish-based Novozymes, a world leader in bio-solutions, in a special “on-site” episode. This is a company that operates behind the scenes, as a supplier to well-known brand
Are company’s big IT transformation projects like the Berlin Airport, the Elizabeth Line, or the Second Avenue Subway similar in that they take forever with massive cost overruns? We turned to an expert to find out. Host Adam Dorrell talks wit
Adam Dorrell talks with Mert Damlapinar to explain how digital experiences are at the forefront of today’s retail experience, and how CPG companies need to transform their thinking from a physical world paradigm. Mert is a well-known expert in
Muhammad Idrees joins host Adam Dorrell to talk about growing sales by focusing on Customer Experience basics. It’s a lesson for B2B CX leaders on how a unified company approach brings an impressive return on investment. Muhammad is the Chief
David Gluckman is the genius who invented dozens of the best-known drinks of recent decades, including the iconic Baileys Irish Cream developed 50 years ago this year.Host Adam Dorrell digs deep into David’s wonderful anecdotes behind the birt
Host Adam Dorrell welcomes Daniel Solomons, CEO and Co-Founder of Update — the world's first and only energy drink without caffeine.He tells the story of founding the company in New York City after booking a one-way ticket from Sydney, Austral
Intuitive Health is driving an Urgent Care paradigm shift in the USA. In this podcast, you’ll hear how they shape their retail health facilities around hundreds of thousands of patients' feedback to get better outcomes and Net Promoter Scores o
Recorded at the Coca-Cola LATAM and Coca-Cola FEMSA CX Summit in Mexico City - Adam tracks down Paulo Mendes Jr, LATAM Value to Market Head, Coca-Cola. Paulo explains how he’s rolling out a unified customer experience across the entire region:
In this episode, Adam talks with Sheena Iyengar on the day of her new book launch “Think Bigger”, on the subject of the paradox of choices and creativity. It’s a sort of follow-up to the episode on the JOLT effect with Ted McKenna, who quotes h
In this episode of the Account Experience Podcast, host Adam Dorrell talks with Aidan Bocci, an expert in the global consumer goods and retail industry. For many years he was instrumental in improving consumer goods companies’ customer business
Get out your yoga mat because, in this episode of the Account Experience Podcast, host Adam Dorrell talks with Guru Ganesh Khalsa, probably the most sought-after sales trainer in the world. Through his company Concious Selling Inc he’s trained
Jon Picoult joins Adam to talk about his fascinating new book, “From Impressed To Obsessed: 12 Principles For Turning Customers and Employees Into Lifelong Fans.” In this episode, we talk about obsession. Jon Picoult, the founder of Watermark
In this episode of the Account Experience Podcast, host Adam Dorrell talks with Mark Ebbens, who ran the consulting businesses for two of the largest global med-tech businesses, Philips Health and GE Health. He’s spent his career helping large
In a world with so many choices, can you blame buyers who have such a hard time making decisions? Adam meets Ted McKenna, probably the worlds leading expert on customer indecision, and co-author of the hot new business book “The JOLT Effect” -
Mark Elston, Strategy Director at the multi-award winning sales solution agency Powerforce GB joins Adam today. He explains how CPG brand owners like Molson Coors, Haribo, Nestle, Tetley (Tata) and Pladis (formerly United Biscuits with brands l
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