This month’s CX podcast features TTEC EMEA’s flagship UK client Volkswagen Group UK, and focuses on their journey to launch a major new contact centre during a pandemic. You’ll hear about the new state of the art Leeds contact centre, its launch and having to quickly shift to work-from-home (WFH) while managing a transition from the previous supplier, as well as many other challenging experiences during a very unusual time for the industry.

Host: Mark Hillary – CX Analyst & Author.Invitees: Tom Johnson, Operations Director, TTEC.Amanda Krebs, Customer Service Centre Development Manager, Volkswagen Group UK.Production/ Sound Engineer: Alex Diaz - th3cult.co.uk

Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: https://www.ttec.com/emea/cxpod