In this episode, the AGENT511 team discusses the company's vision for integrating LLMs and Generative AI into your utility customer engagement strategy.Listen to Jay Malin, Managing Director; Raed Adhami, CTO; and Leo Molina, Director of Softwa

Enhance Your PSAP's Situational Awareness – Leveraging Streaming Video For Precise Dispatching

Nov 10th, 2023 52m 54s

In this episode, Denis Marin, Sr. Product Manager at Intrado and Jay Malin, Managing Director at AGENT511 discuss how to maximize the usage of one of the most important available tools – the camera phone – to enable dispatchers to link emergenc

Increase Customer Loyalty During Outages – A Chat with Russ Henderson, Director of Research & Councils at Chartwell

Sep 28th, 2022 28m 26s

In this episode our CEO Jay Malin meets with Russ Henderson, Director of Research and Councils at Chartwell, to discuss their experiences working with leading utilities to create successful customer engagement programs.

Helping Public Safety, One Conversation At A Time – A Chat with Paul Guest from Zetron, a Codan Company

Jun 16th, 2021 18m 46s

In this episode our CEO Jay Malin meets with Paul Guest, Senior Director of Business Development and Product Marketing at Zetron, a Codan Company. Paul is a veteran of the public safety industry and is proud to play a small but important role i

Safeguarding College Campuses during COVID-19 – A Chat with Chief Thompson (Arizona State University)

May 10th, 2021 27m 49s

What are some of the challenges and opportunities for campus safety to take a leading role in student wellness and public safety? How are campus departments coping with communication and social adversities during COVID-19 both internally and in

The Unstoppable Growth of Alternative Payment Methods – A Chat with Krystle Ramos

Feb 1st, 2021 14m 32s

In this episode our CEO Jay Malin sits down with Krystle Ramos, Director of Business & Partner Development at First Billing Services (FBS), a Paya company. They discuss new avenues to promote customer engagement through digital payments, especi

CTO Chat: 2021 Technology Outlook – Top Trends for Enhancing Digital Customer Experiences in 2021

Jan 27th, 2021 30m 51s

In this episode Raed Adhami, co-founder and CTO of AGENT511, meets with Jason Perry, CTO of Mindgrub Technologies, to discuss some of the top technology trends that have emerged recently in an effort to differentiate and combat the "digital noi

CTO Chat: 2021 Technology Outlook – Digital Habits in a Global Pandemic

Dec 15th, 2020 30m 53s

In this episode Raed Adhami, co-founder and CTO of AGENT511, meets with Jason Perry, CTO of Mindgrub Technologies, to discuss how the global pandemic has transformed our digital habits over the past year. From new exciting opportunities (e.g. r

Latest Trends and Innovations in Outage Communications – A Chat with Russ Henderson, Senior Research Manager at Chartwell

Nov 10th, 2020 23m 56s

What are some of the latest trends and innovations in outage communications? In our newest podcast Jay Malin, Managing Director of AGENT511, sat down with Russ Henderson, Senior Research Manager of Outage Communications at Chartwell, the leadin

What Today’s Customers Expect from Utilities – A Chat with Joanne Fletcher, Utility Expert and AGENT511 Consultant

Oct 11th, 2020 15m 17s

Today's customers expect timely, easy-to-access, interactive communications from their utilities. However, they will never compromise on trust or quality. We're very excited to bring you our first podcast, where Jay Malin, Managing Director of

Rate