Brendan Harrington’s vast leadership background creates the culture for a great customer experience because he strives to create a great experience for his employees. He shares what it takes to create employee buy-in, how to resolve difficult s

Automotive Whisperer

Apr 19th, 2022 35m 30s

Craig Nangle is not only an expert automotive technician but also a master in taking care of the customers needs and wants. He shares how to get the most out of your visit to the service department, what we need to know as a customer to get the

Envisioning the Greatness in Others

Mar 8th, 2022 39m 56s

Wayne Gonsoulin has 40 years of experience in the auto industry. He is a master in training and has held positions as Director of Training and Development at Key Royal and Group One Automotive as well as General Manager of the largest Ford dea

Electrifying the Customer Experience

Feb 22nd, 2022 43m 10s

Chet Parsons is a critical part of the future in the automotive evolution which is happening now. From an early start in automotive retail, Chet has followed the industry’s evolution and is now developing sales operations and defining the custo

A Peak at Greatness

Jan 4th, 2022 40m 19s

In 2013, Tom Rudnai decided it was time to pursue ownership and in July 2014, Tom partnered up with the Oremor Automotive Group to purchase Temecula Valley Toyota. Tom is the managing partner and serves as the general manager of the dealership.

Knowing What You Want

Dec 21st, 2021 36m 11s

Sean Green attributes his experience gained as a 23-year veteran of the US Navy’s elite Submarine Force as Navigator and Master Training Specialist, as perfect preparation for his many successful roles along with a progressively oriented Dealer

Strength from Adversity

Dec 7th, 2021 38m 41s

Casey Turner is a free agent for an automotive C-suite position. He is 3rd generation within the automotive family whose leadership and insights has created many new and upcoming leaders. Casey’s love for the business has guided and inspired hi

Inspired Leadership

Nov 23rd, 2021 35m 45s

Brad Mugg has been in the automotive industry for over 30 years and currently is the Managing Partner of Honda of downtown Los Angeles. Since he joined them they have gone from 35th in the country to 7th on their way to their number one goal,

Sustaining Number One

Nov 10th, 2021 38m 41s

Doug Eroh is the Executive Vice President, Penske Motor Group and President & General Manager, Longo Toyota. He has 24 years of experience in the automotive industry including OEM, financial services, and retail experience. He leads his organiz

Take the SmartPath

Nov 10th, 2021 40m 1s

Putting care back into the lives of those he touches, John Beaumont is the real deal. Welcome to Mindset Playbook’s new series The Great Automotive Experience, which occurs when the buying experience meets or exceeds the thrill of owning a new

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