What makes customer experience great, and what makes it not so good? And what can big companies learn from small companies about customer experience?
That's what we're discussing today with a lady who has 12 years of experience in customer-centric roles, both in France and the UK.
She has worked mostly in luxury and tech, and her main driver is the positive impact her work has on others. She is currently the Customer Journey Director at MySense.ai.
A warm welcome to the Strategic Marketing Show, Swanny Henry.
[You can find Swanny over at MySense.ai.]
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