In this episode of the Twenty Minute Moat podcast by Verloop.io Siddharth Sharma is in conversation with Sumitra Patnaik, Head of Customer Support at OLX India. The conversation deep dives into how the traditional customer support space is evolving, the challenges faced in the past few years and how the pandemic uncovered opportunities to innovate when it comes to delivering a delightful support experience.

We cover:

• What customer support looks like at OLX India
• How customer support will evolve in the coming years
• The impact of the pandemic on customer support 
• The role automation and Conversational AI play in customer support industry

For more conversations on all things customer support, do check the previous episodes of the Twenty Minute Moat 

https://verloop.io/podcasts/