Episode Transcript
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0:00
My
0:02
condition, it just keeps getting
0:04
worse and worse. For sufferers of
0:07
minor or acute condition, life
0:09
can be difficult. You're telling me.
0:12
But new clinically proven Crumpandola
0:14
can relieve the worst symptoms of condition.
0:16
You mean there's something that can help? Thank
0:19
God. So talk to your doctor about Crumpandola.
0:22
My doctor? Yeah, I don't have
0:24
one of those. Side effects may be severe, so
0:26
tell your doctor if you have signs of dementia.
0:29
Unusual growth, trouble breathing,
0:31
bloody teeth, or stigmata. I
0:34
don't have a doctor. I don't know anyone
0:36
who has a doctor. I've tried to find a doctor.
0:39
Condition
0:39
is bad, but Crumpandola
0:41
can help. I'm sure it can. Tell your doctor today.
0:43
But I don't have a doctor. Crumpandola is not
0:45
a real drug and that was a fake ad, but have you heard about how America
0:47
is running low on doctors and how all sorts of players are
0:50
stepping in to tend to patients like CVS, surely, but
0:52
also Walmart, which I guess kind of makes sense, but Dollar General,
0:54
really, and Best Buy, where I used to buy System of a Downs in
0:56
these? That's all I had on today. Explain terms and conditions
0:58
apply.
0:59
I'm Jonquelyn Hill and this
1:01
week on The Weeds, a growing piece
1:03
of the care crisis. It used to be that
1:05
there could be seven people to take care of each person
1:08
and that number is going down and down and down. So
1:10
that has impacts for the people who need care and
1:13
has impacts for the people who are giving that care too. Millions
1:16
of Americans are caretaking for children
1:18
and aging loved ones at the same time. Why
1:21
it's difficult to bridge multiple care gaps and
1:24
the policies that could fix it. Listen
1:26
and subscribe.
1:33
Returning this November in Los Angeles, Vulture
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2:07
of November 11th and 12th, and we
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can't wait to see you there.
2:11
For tickets, lineup announcements, and more, visit
2:13
vulturefestival.com. I
2:25
explained, I'm Sean Ramos from, I mostly try
2:27
to avoid doctors, had a bad experience,
2:29
but I recently tried to get my
2:32
once a decade checkup, and getting
2:34
an appointment with a new physician was tough. It
2:37
was like trying to get into New York's hottest
2:39
club tough. Dylan Scott
2:41
covers healthcare at Vox, and he's been having a tough
2:44
time too. Yeah, I mean, your
2:46
story is not unique, I am sad
2:48
to say. My family has gone through the
2:50
exact same thing. My wife in particular has
2:53
been trying to find a new primary
2:55
care doctor for like the last year, and
2:57
first of all, there just weren't that many who were accepting
3:00
new patients, and second of all, once, a
3:02
couple of times when she did actually have an appointment
3:04
scheduled, it ended up getting canceled, and she had to
3:06
kind of start from scratch. And it's not just
3:08
Dylan and me in and around
3:10
DC. We asked you about
3:12
your experiences, and they reflected ours.
3:16
Yeah, my name is Mindy, and I'm from Arvada,
3:18
Colorado. Both my
3:20
wife and I,
3:22
we just really can't find a primary
3:24
care at all. My name is Macy,
3:27
I live in Columbus, Ohio. I
3:30
knew I was turning 26, and
3:32
was going to lose health insurance
3:35
from my parents, so six
3:37
months in advance, I started to
3:40
make all of my preventative and annual
3:42
appointments. A lot of
3:45
offices in the Columbus area were
3:48
full up to nine to 12 months,
3:50
so I was not able to
3:52
get into a lot of my appointments prior to
3:54
losing insurance, and
3:56
that's just preventative and annual
3:58
stuff.
3:59
take a look at the data, like those
4:02
kinds of experiences are not that unusual.
4:05
The number of Americans who say that their primary
4:07
source of medical care is actually like a personal
4:10
physician, one person that they go back
4:12
to again and again, those numbers
4:14
have been declining. And especially for younger patients,
4:17
about half of people under 30 say
4:19
they do not have a primary care
4:22
doctor. About one in four people
4:24
say they don't have any regular source
4:26
of health care in the United States and that number
4:28
has been growing. Primary care, what was
4:30
once kind of the foundation
4:33
of American medicine and of people's
4:35
relationship to the health care system, has
4:38
really been getting squeezed for decades
4:40
now and I think patients especially are
4:42
starting to feel that squeeze. We asked
4:44
Dylan what primary care looked like back when
4:46
it was the foundation of American
4:48
medicine. If
4:51
you lived in a small town, there was a primary
4:53
care doctor and they ran their own practice.
4:56
They were in charge, they employed themselves,
4:59
you'd go see them for your checkups, for
5:01
sick visits. If you went to the hospital,
5:03
they'd probably go to the hospital with you and admit
5:06
you and oversee your care there.
5:09
That's when the family doctor, the primary
5:11
care doctor had this place of primacy
5:14
in the American health care system. And
5:16
when does it start to go south? In the
5:18
early 80s. Hell
5:21
yeah! Some
5:26
important things started to change with
5:28
the overall health care system around
5:30
that time. Some of the big ones
5:32
are hospital systems were growing,
5:36
they were looking for new revenue opportunities
5:39
and so they identified like, alright, we're providing
5:41
all this inpatient care, performing surgeries,
5:43
delivering babies, fixing broken bones, whatever.
5:46
But there's this whole other swath
5:48
of the health care industry, primary care,
5:51
outpatient visits, where there's
5:53
even more money to be made. Hell
5:55
yeah! Like back, you know, 30, 40 years
5:57
ago, most of the were
6:00
self-employed, something like three, four, some
6:02
doctors were running their own business.
6:04
They were entrepreneurs as much as physicians.
6:07
But these days, and just in the last couple years, we've
6:09
reached a milestone where actually,
6:12
most doctors and most primary care doctors
6:15
are now employed by somebody else. They work
6:17
for a hospital or maybe
6:19
a larger system of clinics, what
6:21
have you, but that's been a real change. We've gone
6:23
from the sort of like, the independent
6:26
doctor to primary care doctors who are now
6:28
just kind of cogs in the system.
6:31
And I think that has led to, you know, less
6:33
of a personal relationship between patients and their
6:35
doctors. And I know that doctors in
6:37
the field are really concerned about that.
6:39
Hi, this is Pamela Root, and
6:41
I'm coming from Vermont. And
6:44
I work with a lot of elderly people who
6:47
have had unbelievable
6:49
problems with trying to
6:51
get things resolved with
6:52
doctors and appointments.
6:54
And it just seems
6:56
that privatized these
6:58
big investment companies that own all
7:00
these hospitals and medical
7:03
facilities, they would
7:06
rather not deal with doctors.
7:08
Why does this consolidation though, lead
7:11
to the shortage that you're describing?
7:13
It's a combination of a few different things. It is
7:15
partly consolidation, like health systems
7:17
absorb these primary care practices. And
7:20
you know, their directive to the doctors
7:22
is like, you need to see as many
7:24
patients as possible. And so that gives,
7:26
you know, because the way primary care doctors
7:28
are paid or their health systems are paid for
7:31
their services is largely
7:33
fee for service. Like you have an appointment,
7:36
you order a test, volume is
7:38
king. You need to be doing as many different services
7:40
as possible. Hello, my name
7:42
is Debbie Kennedy, calling
7:44
you from Salem,
7:45
Oregon, which is a medical
7:48
wasteland. This has become universal
7:50
throughout the city here to
7:52
just give people 15 minutes
7:55
of your time if they have an appointment
7:57
with you.
7:57
And that's not their fault. That's the fault.
7:59
of whoever's run in the clinic.
8:02
Obviously from a hospital's perspective, they
8:04
want to bring in money, but they also want to minimize
8:07
their overhead. So they're going to only hire as many
8:09
primary care doctors, you know, as they
8:11
think is worth their while, but not more. And
8:14
because, you know, hospital systems
8:16
are often so dominant in their local healthcare
8:18
markets, that can make it a lot harder for
8:20
another doctor to set up an independent practice.
8:23
Hello, my name is Saraya.
8:25
I'm from Houston, Texas.
8:27
We also are suffering the
8:29
healthcare shortage. Essentially we
8:31
have hospitals where people
8:33
are jumping from hospital to hospital, depending
8:35
on who is offering the bonus. But we
8:38
just don't have enough providers
8:40
to fill all of the positions.
8:42
The other part of it that I think is really important is
8:44
like from a medical training
8:46
perspective, and from an economic
8:49
perspective, you can make a lot more money
8:51
if you train to be an orthopedic surgeon or
8:54
do some kind of other medical specialization.
8:56
You potentially could make like twice as much
8:59
money. We have this system of
9:01
medical training where Medicare is responsible
9:03
for setting up residency programs
9:06
so that doctors and training can actually practice
9:09
in the field for a few years after medical school.
9:11
And the number of slots that are devoted
9:14
to primary care has not been sufficient
9:16
for a long time, according to people who look
9:18
at these workforce issues. So we're both
9:20
not like creating enough primary
9:23
care doctors, in our medical
9:25
training pipeline. We're not giving
9:28
aspiring doctors much of a financial
9:30
incentive to practice primary
9:32
care. And we've just made the prospect of
9:34
entering primary care in terms
9:37
of your work experience less appealing
9:39
because now you're just gonna be, like I said before,
9:41
a cog
9:42
in a larger hospital's machine. That's
9:45
why we're seeing these dwindling number of people
9:47
who are entering the primary care space. Yeah,
9:49
this is Daniel Blakely, and I was hospitalized
9:51
randomly for a hiking incident.
9:54
And when I got out of the hospital, was directed by
9:57
the emergency room doctors to contact my
9:59
primary.
9:59
to figure out my recovery.
10:02
When I got home, things did not get better. They
10:04
actually got worse and I kept trying to call my primary.
10:07
He never called me back, not once.
10:10
And it's kind of indicative of the healthcare
10:12
in San Luis Obispo, which is considered
10:14
a rural area. So it doesn't attract
10:16
doctors. I had to wait almost
10:19
a year to get my first visit with this doctor.
10:22
And now I'm having to wait almost the same time
10:24
to switch doctors because I just can't trust this
10:26
original doctor anymore. Where has
10:28
this doctor shortage felt
10:31
most profoundly? Rural areas
10:33
in particular experience the worst
10:36
shortages. And that's, you know, it does go back right
10:38
there to the economics. On
10:41
top of that, you know, there are like other considerations
10:44
when people are trying to decide where to work, right? Like
10:46
it's not just about like, you know, where's
10:48
there a job? It's like, what kind of community do I
10:50
wanna live in? Where might there be a job for my
10:52
partner? That kind of thing. And that continues
10:55
to tug more and more doctors towards
10:57
large population areas. But
11:00
if you kind of take a big step back, it's
11:02
not totally clear whether we don't
11:04
have enough doctors like overall.
11:07
Oh, the issue is less
11:10
that like we have an overall doctor shortage
11:12
and more that the doctors we have are
11:15
not very well distributed. We might
11:17
in theory have enough doctors.
11:19
What about the patients still? And we've been talking
11:22
about doctors, hospitals,
11:25
the industry, but what about
11:27
patient behavior? Has that
11:29
changed in a way that affects the shortage
11:32
or affects the ability
11:34
for patients to find doctors in any meaningful
11:36
way? It does seem that what has changed
11:39
is patients' expectations about how quickly
11:41
they should be able to access a doctor.
11:44
Hi, this is Jessica Starr. I'm calling
11:46
from Springfield, Massachusetts. Finding
11:49
a doctor has been insane. I
11:53
couldn't find anybody who
11:54
could take me in less
11:56
than six months. Now, I was
11:58
able to resolve this. by moving
12:00
to a
12:01
telemedicine doctor's office.
12:04
So now I have an app on my phone,
12:06
a doctor that I can just send
12:08
a message to at any point, which is really
12:11
great, but it also is kind of missing that
12:13
in-person touch.
12:17
And so there's this kind
12:19
of industry of alternative options
12:21
that has started to proliferate. Like we've seen
12:23
an explosion in the number of urgent
12:26
care clinics in the United States. You've
12:28
seen pharmacies like CVS
12:30
and Walgreens start to set up clinics in
12:32
their stores where people can
12:34
get at least like very basic healthcare
12:37
services and even get a physical,
12:39
get some of their vitals checked, that kind of thing. And
12:41
we're seeing other companies start to explore the space.
12:44
Like Walmart has pledged
12:46
to double its healthcare footprint. It's
12:48
become clear that sort of the traditional model
12:51
of primary care is broken, in
12:53
part because of issues on the supply
12:55
side that we've already talked about, but also because
12:57
of the demand side and consumers'
13:00
expectations about being able to see
13:02
their doctor whenever they want to see their doctor.
13:04
And so we're seeing these competitors pop
13:06
up and it's led to this
13:09
kind of inflection point for primary
13:11
care going forward.
13:20
Whether Big Box entering big medicine
13:23
is a good thing for little patients
13:26
when we're back on Today Explained.
13:39
Hi, I'm Abhishek Artsy and I'm one
13:41
of the people whose names you hear in the credits of
13:43
Today Explained. I helped produce
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our recent series, Blame Capitalism, who
13:48
got into how companies became solely focused
13:50
on profit, how the bank bailout launched
13:52
populist movements on the left and the right, and
13:55
how amidst the climate crisis and growing
13:57
inequality, many of us lost faith in
13:59
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15:17
♪ I'm the
15:17
doctor, give me the news. Doctor!
15:24
Okay, Today Explained is back with Dylan
15:26
Scott from Vox Dylan. You said that big pharmacy,
15:29
the Walgreens, the CVSs, were part of the reason
15:31
that patients are losing their patience, but
15:34
also maybe part of the reason that it's getting hard
15:36
to find a doctor. But I
15:38
just recently read that Rite Aid, one of these
15:41
big pharmacy outfits, is in financial
15:43
straits.
15:44
One of the country's largest pharmacy chains,
15:46
Rite Aid, has filed for
15:48
bankruptcy protection. What gives? Well,
15:51
I think the Rite Aid situation, it's unique. The
15:54
reasons that Rite Aid is citing for
15:56
preparing for bankruptcy is that it has
15:59
some long-standing... debt. It also
16:01
has some financial obligations
16:03
as a result of some of the opioid epidemic
16:06
settlements that have been made with state
16:08
and federal governments over the years here in
16:11
recent years. Fair. So I do think
16:13
that like it's not necessarily like a
16:15
sign that this business model is
16:17
going under. I think it's still important for the
16:19
subject that we've been discussing because like
16:22
these clinics, these Minute Clinics that are they're
16:24
largely run out of these big pharmacy chains
16:27
for some people for especially for people who
16:29
generally speaking don't have a lot of healthcare
16:32
access like that might be the most
16:34
obvious place for you to go to get basic medical
16:36
checkups to get your vaccines. Even
16:39
if these kinds of Minute Clinics aren't a perfect
16:42
replacement for like a personal physician,
16:45
they do provide healthcare for a lot
16:47
of people, particularly people who might
16:49
not have access to other kinds of healthcare.
16:51
If a Rite Aid goes under, which is
16:53
happening, who steps in? Is it just CVS
16:57
or Walgreens? Because I've heard like at least CVS
16:59
is shutting down stores all over the place too.
17:01
Yeah, you're right. The nation's largest pharmacy
17:03
chain is now planning to close as many
17:05
as 900 stores over the next three
17:07
years. That's about one tenth of its location.
17:10
Walgreens has said the same thing.
17:12
It comes after they failed to meet earnings
17:14
expectations and lost about 59% this year in
17:18
reported net
17:18
income. I think some of that is linked
17:21
more to just like the general struggle
17:23
of brick and mortar retail
17:25
right now. And part of the reason I think that
17:27
is that we do see other chains still
17:30
interested in getting into the healthcare
17:32
game. I think the most striking example
17:34
has been Dollar General.
17:37
Dollar General, the known dollar
17:39
store? The dollar store where you're
17:41
supposed to be able to go pick up like
17:44
your household cleaning supplies for a couple
17:46
bucks or whatever. Good luck.
17:50
Hi Besties, we are sitting outside of the Dollar
17:53
General and I'm about to take you in store and show you some deals
17:55
that you can do utilizing this coupon
17:57
right here, the 5-Off 25 Saturday Only
17:59
coupon.
18:00
They've become kind of omnipresent across
18:02
the country, again, particularly
18:04
in neighborhoods and communities
18:07
where there might not be a lot of other shopping
18:10
retail options. And so they
18:12
have identified healthcare as
18:14
a potential opportunity for expanding
18:17
their business. So can you get a colonoscopy
18:19
for a couple of bucks? We're
18:22
not there yet. They've been
18:24
taking baby steps. So first they
18:26
hired a chief medical officer a couple
18:28
of years ago and announced they were creating like a
18:31
healthcare advisory board to
18:33
kind of figure out like what would a dollar
18:35
general but for healthcare look
18:37
like? And so they've been slowly
18:40
ramping up over the last couple of years. Like for
18:42
one, they've just started to stock healthcare
18:45
products in their stores. And
18:47
then earlier this year, they started
18:50
piloting like mobile clinics that
18:52
would be held, you know, at the locations
18:54
of their retail stores. So they've
18:57
set up these like trailers, they've partnered
18:59
with a group called Docco, which is
19:01
like, you know, their whole business is providing
19:04
mobile health and transportation services.
19:07
And so in Tennessee, they had set up a handful
19:09
of these like mobile clinics to do a lot of the
19:11
same stuff that, you know, Walgreens and
19:13
CVS have been doing at their minute
19:15
clinics, you know, physicals, routine checkups,
19:18
vaccinations, lab testing,
19:21
even diagnostics like an EKG if
19:23
somebody comes in complaining about their heart, they
19:26
can do certain urgent care services like
19:28
you know, treating wounds, and
19:30
even help you know, people who have like
19:33
high blood pressure diabetes, you know,
19:35
get their vitals checked, and potentially
19:37
get prescribed any medication that they might
19:40
need. So I do think that that suggests that like, yes,
19:42
while while those marquee
19:44
pharmacy chains have had some business
19:47
struggles here of late, there are still
19:49
other franchises that see a real opportunity
19:51
in providing this basic kind of medical
19:54
care to people, particularly people who
19:56
might not have a personal physician, and
19:58
who are just looking for some kind of
19:59
option to get their basic medical needs mapped.
20:05
I've seen a pharmacy at the Walmart, Dollar
20:07
General's getting in the mix, how long is it until
20:11
Best Buy and TJ Maxx are
20:13
getting into the action? Well, it's funny you should
20:15
say that because Best Buy has begun
20:17
talking about offering telemedicine
20:19
services. I mean, that's another potential
20:21
opportunity here. That's another way in which primary
20:24
care may begin to evolve. Maybe you don't
20:26
have a doctor's office or even
20:28
a pharmacy nearby, but most
20:30
people can hop on their phone
20:33
or hop on a computer and talk to people
20:35
that way. Then this is happening across different
20:37
practices, not just in terms of what Best Buy is
20:39
trying to do. I'll make a confession
20:42
here, Sean. I got my physical.
20:45
At Best Buy? Not at Best Buy. At a normal
20:47
doctor, at a big hospital system, totally
20:49
part of all the trends that we were talking about
20:52
in our earlier segment. But my blood
20:54
pressure was a little high. And so they wanted
20:56
me to start monitoring it. And I
20:59
was able to get this blood pressure monitor for
21:01
my house that puts all the
21:03
information onto my phone and then I can
21:05
just send that as a digital message to
21:08
my doctor without ever going
21:10
in to see him. This is another way that
21:13
physicians are trying to make everything more convenient
21:15
for their patients because, like we said, patients don't
21:17
have the patience to wait to be
21:20
seen by a doctor like they used to. And
21:22
that's where I think these other companies, like Best Buy,
21:24
they're like, we have the entire infrastructure to
21:26
do this kind of stuff. Maybe
21:29
this is a way that we can get a piece of the
21:31
big healthcare pie that's an enormous
21:33
part of our economy. So at least they're having some
21:35
kind of contact with the healthcare system
21:38
rather than being cut out entirely.
21:40
Is there like a 1% equivalent to
21:42
what's going on on the more
21:45
middle class end of the spectrum
21:47
here? If Best Buy's getting in
21:50
and Dollar General's getting in, is
21:52
like Louis V gonna get in or something
21:54
to provide healthcare services? What's the 1% doing? Well,
21:57
I do think some of these like concierge
21:59
clinics. It's like one medical, which Amazon
22:01
acquired a couple of years ago. Like I think those
22:03
are a good example of what kind of the high class
22:06
version of this looks like. You
22:08
know, you have this clinic that's your home base,
22:11
you pay, you know, a monthly or annual
22:13
retainer to be like on their
22:15
patient roster. Basically, what that retainer
22:18
is supposed to give you is pretty much direct access to
22:20
your doctor whenever you want it. And that can either
22:22
be like you come in for checkups or maybe
22:25
for an acute medical visit. You
22:27
know, it should be really quick, really easy
22:29
to get an appointment. Or you might
22:32
like have your doctor's phone number and you can
22:34
like text them if you've got a question or you've got,
22:36
you know, you got one of these messaging portals. And
22:38
there's sort of an understanding that because you
22:40
pay basically to be a member of this
22:42
clinic, that you're going to get really, really
22:45
quick access. That's I think what kind
22:47
of the higher class version of this it looks
22:49
like, you know, a similar but distinct model
22:52
is known as direct primary care. And
22:55
it works on a similar business model where it's like
22:57
you pay, you know, a monthly or annual
23:00
fee to be a part of this practice. And
23:02
what that fee is supposed to get you is that direct
23:04
access to your doctor whenever you want it, that
23:07
kind of convenience that
23:09
patients I think feel like they've been losing from their
23:11
more conventional primary care
23:13
physician. How should
23:15
we feel about it, Dylan? I mean, it's easy to scoff
23:18
at like the dollar store getting involved
23:20
in health care, or maybe it's
23:23
a bit of a head scratch or to hear that like Best
23:25
Buy wants to provide you with,
23:27
you know, blood pressure checkups or whatever it might
23:29
be. But is this ultimately a good thing
23:32
that these big box stores and chains want
23:34
to step in and provide health
23:36
care in a country that apparently has
23:38
a bit of a shortage? This is an all
23:40
hands on deck situation. Fewer
23:42
and fewer Americans have our
23:44
usual source of health care, go
23:47
and see a doctor on an annual basis.
23:49
That's how we catch things early. That's how we
23:52
get ahead of things. And if we get ahead of things, that tends
23:54
to lead to better health care outcomes down
23:56
the road. And so like, while I
23:58
do think something is lost.
23:59
when you don't have that personal relationship
24:02
with an individual doctor, I still
24:04
think it's better for people to have a clinic
24:07
at their local pharmacy or to be
24:09
able to go to Donald General. It's clearly
24:12
a net good for healthcare access
24:14
in a general way that people now have
24:17
these options available to them. I think
24:19
the question right now is do these sort of alternative
24:21
models for providing primary care for people,
24:24
can they do at least a good enough job
24:26
of approximating what people would get
24:29
from a more conventional
24:29
primary care doctor that were
24:32
at least addressing their healthcare needs
24:34
and help preventing worse outcomes down the road. I
24:40
think if we want to look at the long term, how
24:42
do we kind of create a primary care
24:45
workforce that's big enough, that's
24:47
robust enough for our country that
24:49
is able to engage with people as they want to
24:51
be engaged with, we got to look at training,
24:54
we got to look at how we pay doctors and
24:56
we got to look at how we finance the hospital
24:58
systems that increasingly employ our
25:00
primary care doctors.
25:11
Dylan Scott, Senior Healthcare Correspondent
25:13
at Vox. His one about all this is called,
25:15
What Happened to the Family Doctor?
25:18
Find it at vox.com. Our program today was produced
25:21
by John Aarons. We were edited
25:23
by Amina Alsadi, fact
25:25
checked by Laura Bullard and mixed by
25:27
Patty Boyd. The rest of the team includes
25:29
Victoria Chamberlain, Fiona Petros,
25:32
Halima Shah, Abishai Artsy, Hadi
25:35
Mawagdi, Amanda Llewellyn, Isabel
25:37
Angel, Rob Byers, our managing editor
25:39
Matthew Koletz, our executive producer
25:42
Miranda Kennedy and our co-host Noel King.
25:45
Congratulations to Miles Bryan,
25:47
our condolences to Philadelphia. We
25:50
use music by Breakmaster Cylinder and today
25:52
we used a lot of music by John Aarons.
25:54
Today Explained is distributed by
25:56
WNYC. The show is a part of Vox.
26:00
free. Thanks in part to contributions
26:02
from our listeners. Join us at vox.com
26:05
slash give. Thank
26:07
you.
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