Understanding the Customer Experience Journey from the perspective of ROI, analytics, Journey Intelligence, and tech.This episode is an insightful and comprehensive introduction to the concept of CX explained by BryterCX's Director of Professio

Episode 02 - Journey Mapping

May 21st, 2021 28m 15s

In this episode we're talking Journey Mapping. Our guest today is Valerie Peck, the CEO and founder of SuiteCX, who shares with some of her experiences and industry insight on the subject.What should your organization know about Journey Mapping

Episode 01 - Journey Analytics

Apr 12th, 2021 23m 37s

What is Journey Analytics and why is it important for your company? What's the difference between journey maps and analytics, and how can your organization connect them to critical KPI's?All this and more from our first guest Chris Hodges, VP

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