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ITIL & ISO/IEC 20000

ITIL & ISO/IEC 20000

Released Tuesday, 2nd September 2008
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ITIL & ISO/IEC 20000

ITIL & ISO/IEC 20000

ITIL & ISO/IEC 20000

ITIL & ISO/IEC 20000

Tuesday, 2nd September 2008
Good episode? Give it some love!
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Ron PrzywaraITIL Certified ConsultantIT Service ManagementVeris Associates, Inc.I recently received certification for ISO/IEC 20000 at the Foundations (introductory) level and the Professional level for the Management and Improvement of IT Service. My experiences in Service development and implementation for clients and the fun I’ve had teaching ITIL during the past 12 years gives me a great viewimage
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Veris Associates, Inc. - ITSM

Are you an IT Manager trying to update the infrastructure to meet the business' ever changing needs while at the same time struggling to maintain stability? How to combine flexibility and reliability?

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