Utility Services: The Funnel For Driving IT Request Fulfillment Efficiencies and Savings To The Bottom Line
Released Tuesday, 2nd September 2008
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Utility Services: The Funnel For Driving IT Request Fulfillment Efficiencies and Savings To The Bottom Line
Utility Services: The Funnel For Driving IT Request Fulfillment Efficiencies and Savings To The Bottom Line
Tuesday, 2nd September 2008
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David A. ZimmerPractice ManagerCorporate Learning & TrainingVeris Associates, Inc.You know the drill. Someone from the business side makes a demand for new technology. Users have needs unmet because their applications stop working. Servers need to be updated, upgraded, maintained and babysat. The critical business application everyone takes for granted decided to take a vacation during the end of
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