G'day folks, have we got a treat in store for you with this episode. If you've been wondering what on earth those crazy Aussies have been getting up to lately, well, through the magic of digital, Pat & Andrew were able to venture down under to

Behind The Mask Episode 22 - Mark Pilkington

Jul 20th, 2021 33m 10s

We've had some fantastic guests on Behind The Mask but in this episode, Mark Pilkington delivers some amazing insights which you won't want to miss. As well as discussing his forthcoming book, Retail Recovery (which we were more than happy to p

Behind The Mask Episode 21 - Football's Coming Home

Jul 8th, 2021 29m 54s

In which Pat Kelly displays his mythical knowledge of football, not only accurately predicting the score but one of the scorers and when. Remarkable! In other news Freedom Day can't come soon enough for many whilst for others it's a source of f

Behind The Mask Episode 20 - with Bob Phibbs, The Retail Doctor

Jun 14th, 2021 36m 59s

Pat and Andrew were feeling a little poorly for this episode, so who did they call? Not just any doctor but Bob Phibbs, The Retail Doctor! And as luck would have it, the good doctor had just the tonic to get them sorted and right as rain once m

Behind The Mask Episode 19 - Greg Deacon

May 12th, 2021 33m 19s

On the eve of the grand reopening, we were thrilled to be able to chat with Greg Deacon, Chief Customer Officer at Jisp.We are beginning to hear more and more about what physical retail needs to do in order to come back stronger and digitally l

Behind The Mask Episode 18 - Eliot Wilson

May 6th, 2021 34m 7s

Pat and Andrew decided it was time to introduce a rather more cerebral element to Behind The Mask, and what an inspired decision it was. Former House of Commons clerk and now co-founder of Pivotpoint, Eliot Wilson provided some fascinating ins

Behind The Mask Episode 17 - Jani Moran of Clenzair

Apr 27th, 2021 24m 48s

Absolutely delighted to welcome Jani Moran, partner at Clenzair to the Behind The Mask podcast. Clenzair could provide the route out of all of the restrictions the pandemic has placed upon us all. And coming just a week or so after new research

Behind The Mask Episode 16 - Warren Richmond of Situ Live

Apr 11th, 2021 32m 1s

We were thrilled to welcome founder and CEO of Situ Live, Warren Richmond to the Behind The Mask podcast. Despite Pat and his budgie smugglers and irreversible pints, it was an absolutely fascinating conversation. Situ Live is most certainly th

Behind The Mask Ep. 15 - Go Instore co-founder Aman Khurana

Mar 2nd, 2021 30m 20s

We were absolutely delighted to welcome Go Instore co-founder Aman Khurana to the Behind The Mask podcast. If you're interested to learn more about the future of shopping, consumer behaviour, attitudes to Covid plus the future of live video str

Behind The Mask Episode 14 Junior Jousting

Feb 22nd, 2021 29m 19s

In which our intrepid duo, freed from the constraints of having any guests, are let loose on one another once more. It has to be said that the old fella Kelly puts up a spirited defence in the face of some enthusiastic Busby ballestras. And whi

Behind The Mask Episode 13 - The Big Take Back with Ken Hughes

Feb 9th, 2021 36m 42s

Pat Kelly and I have had some amazing guests on Behind The Mask but nothing quite prepared us for this. Sit back and immerse yourself in this masterclass courtesy of leading shopper & consumer behaviouralist, Ken Hughes. From signing up for the

Behind The Mask Episode 12 Back Together Again

Jan 24th, 2021 33m 4s

In which the two grumpy old gits eschew any guests in favour of fighting it out to see which one can be more waspish than the other. And although at once acerbic and curmudgeonly, my colleague Pat Kelly wins that particular battle by a country

Behind The Mask Episode 11 - Dr Jackie Mulligan

Jan 3rd, 2021 35m 50s

Hang on to your hats, splice the mainbrace and close the curtains because this is one ripsnorter of an episode. We were privileged o welcome founder of ShopAppy Dr Jackie Mulligan and what an awesome discussion it turned out to be.

Behind The Mask Episode 10 - Highlights 2020

Dec 28th, 2020 31m 42s

We've only been going since lockdown 2.0 but already, we've had some great guests on and picking the highlights was rather more tricky than at first thought, there have been so many. But if it's retail you're after, look no further, there are

Behind The Mask Episode 9 - Fran Bishop

Dec 20th, 2020 34m 32s

From The Apprentice to the darling of the media to running her own successful retail business, Fran Bishop is never far from the spotlight. So why she agreed to come on the Show and talk to a couple of old has beens goodness only knows. But we'

Behind The Mask Episode 8 with Imogen Wethered

Dec 19th, 2020 31m 52s

Pat and Andrew were delighted to welcome the Co-Founder of valued partners Qudini, Imogen Wethered onto the Show. If you want to learn all about queuing and appointment apps this one's for you. Qudini work with some of the UK's most prominent r

Behind The Mask Episode 7 With Bill Grimsey

Dec 12th, 2020 35m 47s

At Behind The Mask we were delighted to welcome some retail royalty for this episode, none other than former CEO of Iceland, Wickes & Focus, Bill Grimsey. We covered a lot of ground in this one including the great supermarket business rates gif

Behind The Mask Episode 5 - with Richard Lim

Dec 2nd, 2020 33m 1s

With the sad news of the demise of Arcadia and Debenhams, Pat and I were delighted to welcome the Chief Executive of Retail Economics, Richard Lim onto the Show. But don't worry, it wasn't all doom and gloom, as well as the serious business of

Behind The Mask Episode 6 with Neil Saunders

Nov 27th, 2020 32m 41s

We were thrilled o welcome the retail guru, MD of Globaldata, Neil Saunders to the Show. Pat couldn't quite contain himself, so whilst he went to gather himself together, Andrew enjoyed a chat with Neil about all things Covid, the vaccine, and

Behind The Mask Episode 4

Nov 21st, 2020 24m 24s

Episode 4 of the fortnightly face-off, the bi-weekly banter between Andrew & Pat. Tune in to hear them bicker about all things Covid. Featuring this week, Boris, Carrie, anti-vaxxers, the vaccine and the Swedish experiment. Oh and a couple of q

Behind The Mask Vaccine Special

Nov 12th, 2020 11m 1s

Join the dynamic duo for this 'Vaccine Special' edition of Behind The Mask to get their thoughts on the news that a vaccine for Covid should soon be available. End of the nightmare? A panacea for a pandemic? Or are we all desperate for some goo

Behind The Mask Episode 3

Nov 9th, 2020 23m 29s

Episode 3 of Behind The Mask with Andrew Busby & Pat Kelly, the man who's done for podcasts what Norma Desmond did for the silver screen. In which we discuss Trump, lockdown, non-essentials and whether retail could do a little more to help itse

Behind The Mask Episode 2

Oct 26th, 2020 22m 17s

Welcome to episode 2 of Behind The Mask, the new podcast brought to you by the wayward cousins of SafePrem Solutions, Andrew & Pat. In this episode we continue our fortnightly face-off, our bi-weekly banter on the virus, this time looking at th

Welcome to Behind The Mask

Oct 13th, 2020 19m 36s

In this, our very first episode of Behind The Mask, my colleague and I, Pat Kelly, discuss the new world in which we find ourselves and touch on some of the things we can do to help us cope with the pandemic.

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