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Rick Adams
Customer Success Conversations with Rick AdamsEpisodes
Rick Adams
Customer Success Conversations with Rick Adams
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Episodes of Customer Success Conversations
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The Customer Success Profession in 2021, Remco's Predictions with Remco de Vries Part 1
Do the Current Customer Success Software Platforms Have it All Wrong? My podcast guest Jake Sorofman thinks so!Jake is President of MetaCX – an Indianapolis-based startup that has raised just under $25m dollars to pioneer a new, outcomes-based
Do the Current Customer Success Software Platforms Have it All Wrong?My podcast guest Jake Sorofman thinks so! Jake is President of MetaCX – an Indianapolis-based startup that has raised just under $25m dollars to pioneer a new, outcomes-based
Do the Current Customer Success Software Platforms Have it All Wrong?My podcast guest Jake Sorofman thinks so! Jake is President of MetaCX - an Indianapolis-based startup that has raised just under $25m dollars to pioneer a new, outcomes-based
Part two with Rav Dhaliwal to see Customer Success from Investor's point of view - What makes an investor think to invest in your startup or business and what will be the key points you need to understand from the investor perspective. Watch t
Rav is an investment partner at Crane Venture Partners, a venture capital fund that invests in ambitious intelligent computing companies in Europe. Prior to this, Rav held a very successful career in Customer Success Management, ending up as th
Part three with Rav Dhaliwal to see Customer Success from Investor's point of view - What makes an investor think to invest in your startup or business and what will be the key points you need to understand from the investor perspective. Watch
Many CS Teams desire to become more data-driven, and many CS Teams also want to scale their operations to reach all or at least more of their customers than they are currently able to do with a Customer Success service that is economically viab
Many CS Teams desire to become more data-driven, and many CS Teams also want to scale their operations to reach all or at least more of their customers than they are currently able to do with a Customer Success service that is economically viab
Sam has many decades of experience working in both high-value project and program management and also in customer success management for companies including IBM, Telxon, and Cisco Systems. He holds an Advanced Master Certificate in Project Mana
Khosrow has worked for Cisco System since 2007 and he was one of the original team members when Cisco first formed its CS organization. His current role is Success Program Manager and his focus is on helping Cisco’s partners to deliver value to
Jason is a very experienced Customer Success Leader. On completion of his last contract, Jason deliberately spent several months thinking carefully about what his next career move should be and applied to and interviewed for multiple roles befo
Adam has over 15 years of customer success leadership experience. His role as a senior CS consultant has provided him with a depth and breadth of experience in the CS profession that is second to none. His company CSM Insight provides a wide ra
In this episode, Rick and Anita talks about deciding who should facilitate the interviews and focus groups, and what is involuntary churn?
In this episode, Rick and Anita continue with the talk regarding Churn and how to Avoid it: How important Retention, Churn, and NPS is for B2B.
In this first part of the series, Rick was joined by Anita Toth. Anita is the Chief Churn Crusher at her consulting agency. Together they talk about Churn and how to avoid it.
In this episode, Rick Adams was joined by our returning guest, Maranda Ann Dziekonski. Together, they discuss:Career progression of a Junior CSM: in very general terms, the change in knowledge, skills, experience or the role itself.* What might
Ever wondered what would happen in your career path few years from now? Join us in the last part of Rick and Maranda's discussion about Building Career in Customer Sucess. *Do listen out to the Shihtzu-Rattle Snake Incident 😲
In this series, Rick Adams was joined by Churnzero's CCO, Abby Hammer. Abby is responsible for delivering the best customer experience throughout all the points of the customer's life cycle. Join them as they discuss Churnzero's recent CS leade
In this series, Rick Adams was joined by Churnzero's CCO, Abby Hammer. Abby is responsible for delivering the best customer experience throughout all the points of the customer's life cycle. Join them as they discuss Churnzero's recent CS leade
In this series, Rick Adams was joined by Churnzero's CCO, Abby Hammer. Abby is responsible for delivering the best customer experience throughout all the points of the customer's life cycle. Join them as they discuss Churnzero's recent CS leade
In the last episode of the series, Rick Adams concluded his interview with Ariel Feder regarding his newly released book Sellosophy: The Art and Science behind B2B Sales and Business Development.
In this episode 2 of 3 series, Rick Adams continue his interview with Ariel Feder regarding his newly released book Sellosophy: The Art and Science behind B2B Sales and Business Development.
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