Customer Experience is the new business battlefield in our social media & online marketing era. Digital marketing & business strategy expert, Tema Frank interviews leaders of companies winning through great customer service. She also talks to pros in related fields like human resources (HR), process design, usability & marketing. Tema’s book, PeopleShock: The Path to Profits When Customers Rule, was a finalist for the Best Book Award in 2016 in the Business category. Check out the blog at http://frankreactions.com and/or connect with Tema on Twitter @temafrank.

Tema (rhymes with Emma) put up her first website in 1995 and launched her first web business (Web Mystery Shoppers Inc.) in 2001, to help financial institutions, retailers, travel companies and governments improve their web-related customer experiences. She now speaks internationally, and helps organizations find the right balance between technology and people.