Alice and Carly discuss the engagement journey of Corrimal RSL. How making some simple changes to systems and procedures in a staged approach resulted in amazing improvements in member engagement, member numbers and revenue. Carly discusses wha

Tools for Data Analysis

Aug 14th, 2020 17m 48s

There are bucket loads of tools that we all have access to in our businesses to extract data that can be used to inform ALL of our strategies - why guess when you can base it on the ACTUAL data! These tools for data extraction and analysis can

Using Data For Your Marketing Strategy

Jul 22nd, 2020 18m 42s

In a time where we are blessed to have so much information at our fingertips, it is time to question whether you are getting the most out of your data. Carly explains how you can put in place processes to capture the most information on your me

Engagement As Your Marketing Strategy

Jul 15th, 2020 18m 33s

Do you ever wonder where to start when crafting your marketing plan? Alice uses her expertise to outline an easy to understand checklist that all managers should use. When it comes to creating a marketing plan an engagement strategy is an esse

Defining Engagement

Jun 29th, 2020 11m 27s

What is engagement? Ask anyone to define this term – business owner, CEO, marketing manager, gaming manager, customer – everyone will give you a different response. Alice and Carly tackle this multifaceted question and outline why it's so impor

The COVID Series - Will your gaming room be ready when clubs reopen?

May 20th, 2020 15m 43s

There is so much speculation flying around the industry about the restrictions the Government will impose on gaming rooms when we reopen. Will the 1.5m distancing between your gaming room chairs be enough to keep your patrons safe? Carly unpack

Moving your board meetings online with Process PA

May 14th, 2020 29m 39s

If you’re a Club manager or involved in the board meeting process you are going to want to listen to this episode! Carly caught up with the dynamic Matt Rowan, founder of Process PA – an easy to use, cloud based platform that takes care of your

The COVID Series - What have we learnt and what does the future look like post COVID19

May 8th, 2020 16m 46s

Alice chats with Nick Brabham from Cabarita Beach Bowls and Sports Club about what his team has learnt and what the future will look like for Clubs post COVID19

The COVID Series - Top 10 ways to engage with members during COVID-19 closures

Apr 24th, 2020 27m 23s

Alice Williams and Carly Deards are The Engagement Gurus! This episode was inspired by Carly's blog post and dives into 10 ways that Clubs managers and hospitality industry professionals can continue to engage with their members and customers d

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