Consumer behaviors have changed over the past 20 months; that reality is impossible to ignore for anyone in the retail sector. Early in the pandemic, there was much discussion about the acceleration of some behaviors and the emergence of new ones. Now, nearly two years in and as another year looms, what's stuck, what's changed and how are brands and retailers responding? 

The latest episode of The Omnichallenge with special guest Michael LeBlanc, Senior Advisor to the Retail Council of Canada and host of The Voice of Retail podcast, explores Canada's changing retail and loyalty landscape and what lies ahead.

Tune in to hear Michael's conversation with hosts Vanessa Horwell and Tim Mason, CEO of Eagle Eye and author of Omnichannel Retail: How to Build Winning Stores in a Digital World, about the shifting consumer behaviors and what it will take to earn their loyalty.