The Social Customer podcasts
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The Social Customer podcasts
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Episodes of The Social Customer podcasts
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An exclusive audio archive from Thursday, April 28's webinar from The Social Customer to discuss The Community Roundtable's 2011 State of Community Management Report and featuring Social Media Today CEO Robin Carey, The Community Roundtable fou
Exclusive Podcast: Discussing Influence with Peter Auditore, Head of SAP's Business Influencer Group
Social Media has forced businesses to reassess the traditional definition of influence as it relates to social. Editor's note: SAP is a sponsor of The Social Customer. "Influencers," as they are called, are telling us what to do on a regular
Utilities are integrating Smart Grid solutions into their operations and services. These deployments create new opportunities for communications and education about new technologies, services, and Smart Grid benefits. Utility customer c
A loyal following has grown for the Tuesday night #CustServ chat at 9 p.m. ET on Twitter, co-founded and hosted weekly by author and speaker Marsha Collier (@MarshaCollier) and CEO of Chalkboarder, Jeffrey J Kingman (@JeffreyJKingman). The chat
This webinar, presented on October 19th, concentrated on using social technology to reach existing customers. The elusive 360-degree customer perspective is now accessible for the first time, thanks to new social tools and technology inn
The customer service profession is undergoing a once-in-a-generation transformation, as both the way that customer service professionals do business and the way that customers interact with companies adapt to a newly connected world. So-call
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