customerexperience
Customer-Centered Management
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customerexperience
Customer-Centered ManagementEpisodes
customerexperience
Customer-Centered Management
A monthly podcast
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Episodes of Customer-Centered Management
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Chris Brown and Dr. Linden Brown share advice on engaging your whole organization in customer-centric decision-making that stimulates customers' engagement with your brand for revenue growth. Authors of The Customer Culture Imperative. ClearAct
Lynn Hunsaker explains how the party game of Jenga parallels typical management of business, and what's essential for customer-centered management. Introducing ClearAction Value Exchange to build customer-centered capabilities: https://ClearAct
Lynn Hunsaker explains how the party game of Jenga parallels typical management of business, and what's essential for customer-centered management. Introducing ClearAction Value Exchange to build customer-centered capabilities: https://ClearAct
Suzie Dieth, Director of Customer Experience at Reliant Energy, shares how her team is driving positive business changes and customer experience accountability and responsibility, and how the President of NRG Retail & Reliant is influencing cus
Wanda Flowers, SHRM Director of Customer Care, shares how her team is using CX as the driver for setting internal standards, connecting silos, engaging execs, and driving internal performance that results in better customer experience.
Scorecards are a great way to drive organizational adoption and accountability for customer experience success. Join this live conversation with Ingrid Lindberg (ChiefCustomer.com) and Lynn Hunsaker (ClearActionCX.com) to hear B2C and B2B views
Scorecards are a great way to drive organizational adoption and accountability for customer experience success. Join this live conversation with Ingrid Lindberg (ChiefCustomer.com) and Lynn Hunsaker (ClearActionCX.com) to hear B2C and B2B views
Scorecards are a great way to drive organizational adoption and accountability for customer experience success. Join this live conversation with Ingrid Lindberg (ChiefCustomer.com) and Lynn Hunsaker (ClearActionCX.com) to hear B2C and B2B views
Scorecards are a great way to drive organizational adoption and accountability for customer experience success. Join this live conversation with Ingrid Lindberg (ChiefCustomer.com) and Lynn Hunsaker (ClearActionCX.com) to hear B2C and B2B views
Scorecards are a great way to drive organizational adoption and accountability for customer experience success. Join this live conversation with Ingrid Lindberg (ChiefCustomer.com) and Lynn Hunsaker (ClearActionCX.com) to hear B2C and B2B views
Celebrating CX Day (http://CXday.org) Ingrid Lindberg (ChiefCustomer, B2C) & Lynn Hunsaker (ClearActionCX, B2B) discuss awesome milestones and current gaps in customer experience management practices. "Follow" this show for automated reminder m
Celebrating CX Day (http://CXday.org) Ingrid Lindberg (ChiefCustomer, B2C) & Lynn Hunsaker (ClearActionCX, B2B) discuss awesome milestones and current gaps in customer experience management practices. "Follow" this show for automated reminder m
Celebrating CX Day (http://CXday.org) Gary Katz interviewed Lynn Hunsaker (ClearActionCX, B2B) about milestones and gaps in customer experience management practices. (Hurricane Matthew & the dentist prevented Ingrid Lindberg's headline particip
Celebrating CX Day (http://CXday.org) Gary Katz interviewed Lynn Hunsaker (ClearActionCX, B2B) about milestones and gaps in customer experience management practices. (Hurricane Matthew & the dentist prevented Ingrid Lindberg's headline particip
A lively conversation by Ingrid Lindberg (ChiefCustomer, B2C) and Lynn Hunsaker (ClearActionCX, B2B) about Customer Experience Personas: 1) What are they, and what are they not? 2) How do you get started? 3) How do you bring it to life? Join th
1) What are effective voice of the customer experience programs, and what are not? 2) How do you establish it? 3) How do you bring it to life? -- Join our live chat room to post your question and comments. Ingrid Lindberg (ChiefCustomer.com) an
1) What are effective voice of the customer experience programs, and what are not? 2) How do you establish it? 3) How do you bring it to life? -- Join our live chat room to post your question and comments. Ingrid Lindberg (ChiefCustomer.com) an
What is User Experience, Customer Experience, Interaction Experience, and Customer Experience Design? Each has a profound differences! Join our live chat room to post your question and comments. Ingrid Lindberg (ChiefCustomer.com) and Lynn Huns
What is User Experience, Customer Experience, Interaction Experience, and Customer Experience Design? Each has a profound differences! Join our live chat room to post your question and comments. Ingrid Lindberg (ChiefCustomer.com) and Lynn Huns
1) What is customer lifetime value? 2) How do you establish it? 3) How do you bring it to life? -- Join our live chat room to post your question and comments. Ingrid Lindberg (ChiefCustomer.com) and Lynn Hunsaker (ClearActionCX.com) represent B
1) What are effective customer experience analytics, and what are not? 2) How do you establish it? 3) How do you bring it to life? -- Join our live chat room to post your question and comments. Ingrid Lindberg (ChiefCustomer.com) and Lynn Hunsa
Raj Sivasubramanian, eBay Global Customer Insights Senior Manager, explains how metric-centric culture is not the same as customer-centric culture, and how to use metrics for actionability and making a difference for customers and business grow
Ingrid Lindberg (ChiefCustomer) and Lynn Hunsaker (ClearAction) discuss: 1) What are effective CX metrics, and what is it not? 2) How do you establish them? 3) How do you bring them to life? Join our live show chat room to post your questi
Diane Magers,AT&T Office of the Customer, shares how design thinking is pivotal in shifting culture and organizational adoption for customer experience excellence, which in turn, reaps higher business results.
Ingrid Lindberg (ChiefCustomer) and Lynn Hunsaker (ClearActionCX) discuss (1) What is customer-centric culture, and what is it not? (2) How do you establish it? (3) How do you bring it to life? Join our online chatroom at noon Pacific time on F
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