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Innovators in Commerce & DeliveryEpisodes
Fluent Commercve
Innovators in Commerce & Delivery
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Episodes of Innovators in Commerce & Delivery
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In this episode, we are joined by Angus McDonald, CEO of Barbeques Galore, Australia’s premier retailer of barbecues and backyard lifestyle products. Angus shares insights into Barbeques Galore’s strategy to create unforgettable customer experi
Adapting to new retail tools isn’t just a tech integration challenge — it’s a people challenge. But how do you create a strategy that embraces change while putting people at the center? In this episode, Louise Lally, Managing Director of the Lo
In the US, B2B payments between companies amount to $17 trillion, with only 50% conducted electronically.This substantial volume of high-value non-digital transactions presents a vast market for ecommerce professionals.In this episode, Paul do
Achieving sustained growth and business success implicates challenging the traditional ROI concept, and recognizing that cost efficiency decisions aren’t enough. In this episode, Martin Newman, founder of The Customer First Group, talks about h
75% of retailers are using RFID in some capacity.We live in a world where efficiency, omnichannel focus, and the adoption of RFID are becoming essential for retail success. In this episode, we delve into warehouse automation and the rising adop
In the realm of retail, providing an outstanding customer experience goes beyond building loyalty—it's a catalyst for boosting your revenue streams.In this episode, Radha Gopalakrishnan, CTO at Litmus7 Consulting, breaks down the key aspects of
The key to unlocking the full potential of retail sales can be as small as 1x2 inches. In this episode, you’ll hear from Mark Roberti, Principal at RFID Strategies LLC, who shares insights about how RFID technology is revolutionizing the way re
An unlikely characteristic has begun to determine whether a brand wins or falters: storytelling. Businesses that are able to leverage psychology to engage with their audience in a relatable manner are seeing success with the evidence shown in c
This year, we celebrate the 50-year birthday of the barcode based on the GS1 system.In this episode, you’ll hear from barcode, identification and systems expert Gena Morgan, Vice President of Standards at GS1 US.Join us as we discuss:The past,
Composed data is often weaponized in favor of fragmentation, but what if there is a way to leverage both for optimal outcomes? Collaboration could be the key to continued success.In this episode, you’ll hear from Brian Anderson, Founder and CEO
Composable commerce allows a company to build a system that works for its specific needs. This concept is spreading to a wide range of domains, arguably the most beneficial being retail.In this episode, you’ll hear from an expert in the composa
Off-the-cuff assumptions are not always the correct assumptions. To build comprehensive business models, you must ask questions and seek alignment across multiple perspectives.In this episode, Sam Gupta, a Principal Consultant at Elevate IQ, sh
Retail is all about people.And if you want your organization to succeed, you better be, too.In this episode, Bob Phibbs, CEO of The Retail Doctor, shares why there is no brand stronger than human — and how you can win by putting humanity at the
What does the future of retail look like in the world of AI?Dr. Venky Shankar, Chair of the Advisory Council at the Marketing Accountability Standards Board, is here to help us understand. This conversation delves into the latest trends and tec
When your only tool is a hammer, every problem looks like a nail… Everyone knows that, right? Well, everyone who insists that their ERP system can do it all may have missed the memo.In this episode, we speak with Leo Muid, Global OMS Lead & Dir
Retail continues to see accelerated development and change as systems and purchasing have shifted heavily toward ecommerce. But while shopping from home can offer convenience for consumers, it also introduces several new challenges.According to
The retail industry is evolving with the advancements in technology and data, along with changing customer behavior. Retailers are considering new approaches to engage customers, such as mixed-use entertainment precincts, smart mirrors, and dat
SaaS technology is evolving at a faster rate than ever. How can companies find individual success amidst this growing sea of change?In this episode, Chief Technology Officer at Valtech Mihaela Mazzenga shares how she used her background in engi
It takes creativity and data-centric thinking to create a successful marketing campaign. But it also takes the understanding that sometimes you will fail—and that’s okay. In part two of our conversation with Jasmin Guthmann, Head of Corporate C
It takes creativity and data-centric thinking to create a successful marketing campaign. But it also takes the understanding that sometimes you will fail—and that’s okay. In this episode, Jasmin Guthmann, Head of Corporate Communication at Con
Trust and transparency are the pillars of any successful marketplace, especially when supplying to customers around the world.Hamaad Akmal, International Operations & Global Logistics, GOAT Group understands this well, and in this episode, he
Technology is moving faster than supply chains. Even though there are now solutions to many speed and accuracy issues of modern supply chains, implementation can be too costly or overwhelming for many companies. Reid Jackson, Vice President of
As a company grows, the task of getting products to customers becomes more and more complicated. Even small hiccups can lead to inventory issues and a poor customer experience.In this episode, Rick Watson, CEO and Founder of RMW Commerce Consul
In today’s ever-expanding digital ecosystem, ecommerce solutions must meet the current needs of companies while also preparing them for future challenges. In this episode, Shine Mathew, Founder and CEO of AyataCommerce , shares his expertise in
The rise of Gen Z has changed customer expectations—across all age groups. Personalization has long been a buzzword, but how can you really optimize the full experience? And with such a range of approaches to personalization, where do you start
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