Stefan Ravalli
Serve ConsciousEpisodes
Episodes of Serve Conscious
Mark All
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Learn what mindset really is and how it can (and must) be applied beyond just learning and performance. It was actually inspired by Stanford psychologist Dr. Alia Crum's study of hotel workers that revealed how an instantaneous perspective shif
It seems like there's a lot that can go wrong when implementing something like mindfulness, coaching, or any mental wellness modality into your workplace culture. You might be thinking, "What if everyone thinks it's weird ?" or "What if they d
Do you do a one-off workshop or offer continuous support? Do you offer mindfulness, coaching or some other brain-tweaking modality? Do you bring in a third party or give your team the training to build an in-house program? If you're looking to
We live in a time where it never feels like there's enough mental energy to go around. A big part of my mission is certainly to help people build more of this energy so that can be happier, healthier and more successful. But on the other side o
Maybe you say "yes" to too much, or pick up the slack of negligent co-workers, or get pushed around by customers or managers. Feelings of resentment are probably one of the most common experiences in the workplace that nobody wants to deal with
I think this is the perfect holiday practice and also has a profound impact on the people-management skills you need for true service (AKA: the part that really counts). I challenge you to practice it using the person in your life that you fin
The holidays provide an opportunity to connect to the aspects of service that are truly meaningful to you. And this is the key to really serving to your highest potential: doing what makes YOU feel good (not just what you think you have to do).
If a customer or colleague is being unkind, why do we insist on feeling personally attacked by it? Well, we're designed to. We can try as hard as we want to not take things personally, but we all know that never works. So what do we do? You're
Do you find yourself making assumptions, criticisms or unfair evaluations of the people you serve or work with? These ideas may just float by your mind and remain internal, or they'll slip out at the wrong time and wound a relationship. Either
Do you find yourself making assumptions, criticisms or unfair evaluations of the people you serve or work with? These ideas may just float by your mind and remain internal, or they'll slip out at the wrong time and wound a relationship. Either
Loved having a dialogue-style session with my homie Neal Woodson, who was kind enough to return to jam out on some of our mutually-beloved topics like empathy/compassion, service cultures, dealing with difficult humans, and how to help professi
"Ummmmmm, excuse me? I thought you always start with 'Why?'" I know, I know - sorry Simon Sinek fans. Him and all those other Why-seekers out there are not misguided, they just maybe haven't experienced the volatility and unreliability of 'Why?
What a great conversation with a fellow service superhero, Molly Bruttomesso of Wunderkind, a company that's become a darling of the digital marketing world and seems to remain in a continual phase of blossoming.We covered a lot of ground aroun
This guided practice combines a lot of tools into one big activation of your very best qualities. By envisioning yourself handling challenges, creating positive impact and generally being the person your want to show up as, the mind will begin
As service professionals, our work gets super-powered by the need to help others, bring happiness, solve problems, etc. The problem is: we get so latched onto these outcomes manifesting that we get crushed by things not turning out how we want.
Relationships to customers are everything - same with relationships to coworkers, friends, family and (maybe most of all) ourselves. This episode looks at the inevitability of stress - especially in a role as stressful as service - and how to n
What would service life be like if stress wasn't a problem? Thus begins a series tackling the obstacle to service success that is so pervasive, its influence cannot be understated.Inside:Stress release: effective and ineffective ways to actuall
Service professionals are especially required to show that they are in pleasant emotional states - cheerful, calm, friendly, etc. But when you're not feeling that way, it's often difficult and straining to fake these emotions. This episode tal
Important stuff we make sure you walk away with in this episode...No more fear of being "selfish". Selflessness is not what you think it is.The importance of understanding and meeting your needs (as well as your customers'/coworkers'/employers'
Do you think that the principles of running an organization and the best practices of piloting a commercial jet are an unlikely combo for a leadership guide? You won't think so by the end of this discussion with dynamic duo Octavian Pantis and
Being able to connect with people and navigate a social situation is not a “have it or you don’t” quality. It’s a learnable skill that gets nurtured by surprisingly simple practices. In this episode you’ll get connected with some of the ways th
An inspiring discussion with Kass Thomas, entrepreneur, coach and communication expert. Learn how to discover and pursue what lights you up (it might be so natural that you don't even notice it).Other riches inside:The effect that work culture
I'm very excited to share this conversation with Kenneth Starr, who served as solicitor general of the United States from 1989-1993. Though he's probably best known for leading the perjury investigation of president Bill Clinton from 1994-98, h
This week we talk about the belief responsible for continuous and untold damage to your workplace well-being:"I am looked down upon and not respected." This belief is all-too-common - and understandable - in service-oriented roles so having the
Don't miss this talk. I mean, c'mon, it's with the twin engines of human potential, Mark Victor Hansen and Crystal Dwyer Hansen. Individually they're authors and coaches that have set world records, transformed businesses, and imbued countless
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