Recent widespread social unrest and a global pandemic have placed a spotlight on mental health. Yet, it’s not a new subject. Each year, millions of people face the reality of living with a mental health condition — ranging from anxiety and stre

S3 Ep. 5 Hesitation equals devastation

Oct 30th, 2020 47m 43s

A split-second decision (or indecision) at a key moment has a lasting impact. Often, it’s the critical point between having or avoiding an accident. When accidents do happen in the workplace, Company Nurse is there to offer nurse triaging; its

S3 Ep. 4 Customers for life: Agents are central to building customer loyalty

Oct 6th, 2020 56m 7s

Exceptional experiences don’t happen by accident. Businesses that deliver the best service for their customers live it — it’s part of their company culture and core values. And they have a team of dedicated individuals who know what it takes to

S3 Ep.3 Rochester Regional Health: Enabling empathetic patient experiences through the cloud

Sep 21st, 2020 44m 40s

Hospitals worldwide had to respond to the fallout from COVID-19 to meet the needs of patients and employees. Rochester Regional Health in Upstate New York was no different. But, because it had a cloud strategy in place already, the team at Roch

S3 Ep.2 Enable Better Service: Aarde Cosseboom’s CX mission

Sep 2nd, 2020 41m 32s

Aarde Cosseboom knows a thing or two about creating amazing customer experiences. In fact, he wrote the book on it. Drawing from over 15 years of expertise in the contact center space, Aarde penned “Enable Better Service.” The book is a detaile

S3 Ep.1 James Hinchcliffe: How to Stay Driven

Aug 19th, 2020 41m 6s

On a sunny day in May 2015, racing superstar James Hinchcliffe was taking some practice laps around the Indianapolis Motor Speedway to prepare for the upcoming Indianapolis 500. At Turn 3, clocking speeds of 221 mph, Hinch’s car experienced a s

S2 Ep. 19 Leadership Through Crisis: Allyship in Action

Jul 22nd, 2020 42m 7s

During his decades as a leader in the IT space, Don Neault has been fighting alongside those who face systemic oppression in the workplace. Today, as the CEO and founder of Neault Coaching and Consulting, Don helps individuals and organizations

S2 Ep. 18 Leadership through crisis: Equity in action

Jul 15th, 2020 56m 47s

Providing a sense of safety for your employees goes beyond an effective COVID-19 response. Long after the pandemic is behind us and we return to a new type of normalcy, systemic oppression will continue to plague organizations around the world,

S2 Ep. 17 Leadership through crisis: Empathy in action

Jul 8th, 2020 51m 59s

From the wildfires that devastated Australia in January to the murder of George Floyd in May to the on-going global pandemic, there’s no question that 2020 has seen more than its fair share of tragedies. During times of crisis, we instinctually

S2 Ep. 16 Leadership in crisis: Knowing where the battle should be

May 13th, 2020 44m 34s

Dr. Woody Myers is no stranger to leading during times of fear and uncertainty. In 1985, he was appointed Indiana’s State Health Commissioner and quickly became one of the most recognizable voices of reason during the HIV/AIDS epidemic. Today,

S2 Ep.15 Intentional Humanity: The common thread for design, culture, and leadership

Apr 29th, 2020 44m 16s

Steven Chaparro has been fascinated by structure and design since he was a child. At the age of five, he used a Bugs Bunny art kit to sketch a neighbor’s house. In middle school, he chose to draw Thomas Jefferson’s palatial home, Monticello, fo

S2 Ep. 14 Architects of success: The Genesys Cloud story

Apr 15th, 2020 38m 46s

Origin stories are always fascinating. Whether it’s how your favorite superhero was brought to life or how a prominent political figure rose to power, we’re captivated by the beginnings of things. In this episode of “Take a Moment,” you’ll hear

S2 Ep. 13: Genesys Cloud: Helping people should be an easy job

Apr 1st, 2020 39m 47s

Robert Baden-Powell, founder of the scout movement, once said, “Leave this world a little better than you found it.” Today’s guest, Randy Carter, Marketing Content Director at Genesys, strives to do just that.Whether it’s designing new service

S2 Ep.12 Beautiful wounds – The art of war and marketing

Mar 18th, 2020 44m 15s

If you want to become the Chief Marketing Officer of a leading tech company, you can follow these three easy steps. First, become a trained medic in the Dutch Army. Second, earn a degree in International Law specializing in the Law of War. Fina

S2 Ep. 11 Failure is just a moment in time

Mar 4th, 2020 46m 19s

A superhero is born not from their circumstance, but from how they rise through it. It's all a matter of perspective. Do you dwell on your past failure or do you learn and move forward? Listen how John Qualls, Purpose.ly CEO and founder of coun

S2 Ep. 10 Technology + empathy = success: Rose-Hulman inspires tomorrow’s geniuses

Feb 19th, 2020 49m 48s

Since the late 19th century, the Rose-Hulman Institute of Technology has been a leading educator in the fields of math and science. Its graduates have gone on to become renowned scientists, engineers, judges, congressmen, CEOs — and even a prof

S2 Ep. 9 Women in Tech: Walking the path unplanned

Feb 5th, 2020 49m 19s

Even the best-laid plans can have unexpected outcomes. Learn how two exceptional leaders walked the unplanned path to find success. With a combined 40-plus years’ experience in the technology space, Barbara Gonzalez and Janelle Dieken share the

S2 Ep. 8 Bold curiosity: Key attributes for a high-performing creative leader

Jan 22nd, 2020 46m 9s

“Never judge someone until you’ve walked a mile in their shoes.” Some might consider this phrase cliché, but it’s a powerful lesson from his youth that Genesys CEO Tony Bates uses as a guidepost to how to conduct business and lead teams. A lead

S2 Ep. 7 Holiday host highlight with Mari Yamaguchi

Jan 8th, 2020 42m 11s

Ring in a new year and a new decade with the next behind-the-scenes interview with our “Take a Moment” hosts. In Part 2 of the host highlight series, producer Josh Reed sits down with Mari Yamaguchi to discuss her diverse career paths — from pr

S2 Ep. 6 Holiday host highlight with Nathan Bennett

Dec 18th, 2019 41m 40s

Since the first episode of “Take a Moment,” you’ve heard from amazing and talented individuals across multiple professions and industries. And 2020 will be no different — with a great lineup of guests and enticing conversations. To wrap up 2019

S2 Ep. 5 AI Ethics - An inside look at the future of artificial intelligence

Dec 4th, 2019 44m

What do you think of when you hear AI? If you have visions of "smart" but rogue death squad robots or flying autonomous cars, you're close but not quite on the mark. We talk with Genesys AI experts Joe Ciuffo and Jean-Etienne Goubet to debunk t

S2 Ep. 4 Part 2: All in — Taking the leap

Nov 13th, 2019 38m 27s

The right mix of emotional intelligence and understanding of competing forces in a geographical area are keys to being a leader —in both the private and public sectors. As an international executive and a business owner, respectively, Dr. Woody

S2 Ep. 3 All in: Becoming change makers

Oct 30th, 2019 45m 58s

Sitting on the sidelines won't make change happen. In this episode of “Take a Moment,” you’ll hear from a dynamic couple who know transformation doesn't just happen by chance. It takes action and bold decisions that might be uncomfortable for s

S2 Ep. 2 Run towards the roar

Oct 16th, 2019 47m 34s

Pastor Davey Blackburn has faced more tragedy in his mid-20s than most people do in a lifetime. In November 2015, returning from his regular morning gym session, Davey found his pregnant wife had been shot during a home invasion. She passed awa

S2 Ep. 1 CX Day in a world of customer experiences

Oct 2nd, 2019 47m 18s

Welcome to Season 2 of the“Take a Moment” podcast. Just in time for Global CX Day and Customer Appreciation Week, this episode features two Genesys executives who know what it takes to provide exceptional customer experiences. Listen in as Core