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Customer Experience Advantage Podcast with David AvrinEpisodes
David
Customer Experience Advantage Podcast with David Avrin
A weekly Business podcast
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Episodes of Customer Experience Advantage Podcast
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We used to rant about poor customer service to our family and our friends. Today we share our experiences with everyone, and there's no shortage of online options for where to share our experiences, both good and bad. The bigger question is, ho
We all know that innovation is happening at light speed; there are new technologies that allow for better and faster ways of connecting with customers and expediting transactions. But one of the biggest challenges that innovators face in bringi
Eating out has changed significantly over the years, even just in my lifetime. We've gone from the classic sit down dining to drive up, to drive through, to order up front, to grab and go, and even a big growth recently in ghost kitchens. So wh
Ken Blanchard famously said that "none of us is as smart as all of us". We're all limited in our knowledge and perspective by what we've experienced: our personal and professional wins and losses. Well, no organization has leveraged that collec
Just a decade ago you had never heard the terms blockchain, metaverse, cryptocurrency, non-fungible tokens and digital assets. Well, now they are transforming how we look at information, what we own, what we don't own, and who's in charge of it
Everyone in business serves an audience. Some call them customers, others might call them clients, or guests, or associates, or constituents. In health care, we call them patients, of course. But we are all one of those consumers on the buying
So what is the future of customer experience? Well, you might be surprised to learn that the future involves what many are calling "machine customers". It's the machine or technology that schedules your appointments or buys what you need and in
I find it mind-boggling that, while we all know the importance of simplifying the buying process, too many in business are actually adding friction by making you change your passwords and fill out contact forms and talk to their chat bots. Well
Who is your customer or client? I'm not talking about your demographically niche target market. But who the person, the people on the other side of the transaction, the human beings, the good people with rich, meaningful lives or profound strug
There's no shortage of approaches to sales and the art of persuasion. Everyone tries, although few succeed consistently. But just imagine if you were able to approach every business conversation with the verbal tools and strategies to generate
If there's one marketplace shift that's clear and pervasive, it's the shift to online information gathering prior to making a purchase. Well, my guest today is the founder and CEO of an association that's helping people maximize the price of th
For most of us, there's no shortage of options to talk face to face with family or prospects while you're sitting at your desk. But what if you have tech support teams that work out of the office and in the field, or your customer support team
Not since the great depression, or even since the tech bubble burst twenty years ago, have we collectively faced such economic adversity. Certain sectors are continuing to struggle and discussions of mental health have become front and center f
Much has been said and written about what it means to be heart-led. My guest today makes that tangible and actionable by teaching heart-centered intelligence. Simon T. Bailey has viral videos with nearly one hundred million views and courses th
It's easy to talk in broad strokes about becoming more customer-centric, or point to the big players like Apple and Amazon and say be more like that, but where is the kind of budget and resources to do what they do? My guest today is Adam Topor
One of the biggest challenges of this new normal is keeping pace with all of the new conveniences and the amenities offered by the biggest players in every category. So how can small business owners and others be expected to offer the online ex
Customer experience is different from customer service. Though they're both important, how people experience doing business with you and how they feel about doing business with us is often a direct reflection of how we made them feel. Were they
So, what's your story? Too many salespeoples' approach is focused on features and benefits, my guest today helps organizations and sales people perfect their stories to connect with prospects and build lasting relationships. Tune in for a great
There's no shortage of professionals who espouse the importance of impacting the world but, let's be honest, how many of them actually do? Well, my guest today runs a very successful creative services agency that not only works on causes they b
Because technology has become such a big part of our life, no matter what your industry is, it's so important to demystify it and have fun with it. Beth Ziesenis is an author, speaker, and self-proclaimed nerd since her first Motorola Razr flip
We've all learned in recent years to be flexible, to do more with less, to combat disruptions and Labor shortages. Well, there are a few organizations more adept at navigating these challenges, but they're often underfunded and making do with l
How does a marine biologist with secret clearance through the US State Department become a top expert and trainer on sales strategy and scalability? Well, my guest today on the podcast is Jason Cutter. He's the author of Reasons Not To Focus on
You know there's no shortage of approaches to boosting sales and driving customer success. My guest today tells his clients and audiences to stop trying to hit home runs and start helping your clients hit home runs. Ron Karr is the mastermind b
How are you tracking your contacts so that opportunities don't fall through the cracks? How are you reaching out in a way that's effective for you, but not annoying to them? My guest on the podcast today was one of the early pioneers of custome
Everyone's talking about how customers have changed, and so business, of course, needs to change as well. And that starts at the top from the CEO or the owner, all the way down through middle management. Well, my guest today is commander Mary K
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