Veris Associates, Inc. - ITSM
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Veris Associates, Inc. - ITSM
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Neal LeiningerSenior ConsultantVeris Associates, Inc.We've talked about metrics, and the way they drive continual improvement plans, another crucial component of the improvement process is the Post Implementation Review.This is where all the pl
Neal LeiningerSenior ConsultantVeris Associates, Inc.You may have seen the posting last week about Google taking on Electricity monitoring: LINKPersonally I think it's a great idea, it takes away the ambiguity of how the utility companies are c
Neal LeiningerSenior ConsultantVeris Associates, Inc.It has been written on numerous sites, the challenges of implementing ITIL, the "true" cost, and the "true" return on investment.In our newsletter a few weeks ago, I mentioned how technology
Cheryl CroceSr. ConsultantVeris Associates, Inc.As I pored through research on IT trends, the economic impact on those trends and the forecasts over the past few months, a line from the movie Raiders of the Lost Ark kept popping into my head:“T
David A. ZimmerPractice ManagerCorporate Learning & TrainingVeris Associates, Inc.You know the drill. Someone from the business side makes a demand for new technology. Users have needs unmet because their applications stop working. Servers need
Ron PrzywaraITIL Certified ConsultantIT Service ManagementVeris Associates, Inc.I recently received certification for ISO/IEC 20000 at the Foundations (introductory) level and the Professional level for the Management and Improvement of IT Serv
Cheryl CroceSr. ConsultantVeris Associates, Inc.In this first article of a series of five, the author explores how to relieve three of the nine common pain points associated with Infrastructure request fulfillment. By doing so, companies can tr
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