Bryce Maddock and Jaspar Weir
CXYZ - All Things Customer Experience
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Bryce Maddock and Jaspar Weir
CXYZ - All Things Customer ExperienceEpisodes
Bryce Maddock and Jaspar Weir
CXYZ - All Things Customer Experience
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Episodes of CXYZ
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My guest for this episode is Alan Chambless, the VP of Customer Success at Weebly, the very popular, DIY website-building software company. Alan has a wealth of experience from working with other high-profile companies in the CX space. He is a
Chad McDaniel is the guy every Customer Experience professional on LinkedIn is connected to. Chad is the founder and Chief Customer Advocate of Execs in the Know, an organization that a lot of other customer experience leaders are a part of and
This episode is all about customer success! My guest is Allison Pickens, the Chief Customer Officer at Gainsight, the leading customer success platform whose aim is to help companies orient themselves entirely around customers across department
I’ve got a special guest with me tonight: Kalpana Chandrasekhar, the VP of Customer Experience at Hotel Tonight, my favorite travel app! Hotel Tonight is an app that started off allowing customers to make last-minute, night-of booking for hotel
Farrah Kennedy is the Chief Operations Officer of MailChimp, an email marketing platform for small businesses. Founded in 2001 by Ben Chestnut and Dan Kurzius, it is one of the greatest bootstrap success stories of the last 20 years. Today, Mai
Karen Tang is the Vice President of Customer Success and Support at Prezi, a company which makes software for beautiful presentations. Prior to joining Prezi, Karen graduated from Wharton Business School and worked at a number of high-profile c
Season 1 has come to an end, and what a journey it has been! On this final episode of the CXYZ podcast, we want to share with you some of our biggest insights and takeaways from this season of enlightening interviews with industry experts and t
In this episode, Umang Dua, co-founder of Handy, speaks about the different aspects of customer service and how it is the driver of success for his business of providing household services to busy people everywhere. Shortly after founding Handy
Sam Rosen is the founder and CEO of Makespace, a full-service storage company that currently operates in New York, Los Angeles, Chicago and Washington DC. They pick up, store, and bring back your stuff–– all for less than self-storage. In today
Alexander Moazed is the Founder and CEO of Applico. Alexander founded Applico in 2009 when he was 20 years old and funded the company with his own credit cards. Within the first three years, Alex led the company to become one of the largest app
Rob Bailey is the COO of Kustomer a company that unifies all the customer applications and customer data in one place so support teams can be more productive and serve their customers better. Rob was a tech executive for 15 years, including bei
Josh is the Co-Founder and CEO of Booker, a company that simplifies spa and salon management with online booking and scheduling, integrated point-of-sale, and more. Josh is focused on expanding Booker’s reach through partnerships and client rel
David Tisch is the Managing Partner of BoxGroup, a New York City-based early stage investment fund. BoxGroup is an investor in over 200 seed-stage companies, including Vine, Blue Apron, Sunrise, Warby Parker, Harry’s, Oscar, Behance, Handy and
Charles Marriott is the Chief Operating Officer for SpareFoot, the largest marketplace for finding and booking self-storage. He has more than 10 years of experience in client services, operations and public companies. In this episode, Charlie a
Imagine this: An online marketplace like Amazon where you could find options for services near you all in one place. House cleaner, personal trainer, DJ, roof installation, party bus rental – you name it, Thumbtack’s probably got it. Co-Founder
Ed Boyes shares how HelloFresh is taking “e-food” by storm in providing meal kits as solutions for the, “What’s for dinner” problem. This episode dives into the HelloFresh concept, how they handle risks unique to their service, and the ways the
Kirsty Traill, VP of Customer at Hootsuite - the world’s most widely used social media relationship platform, joins Jaspar on this episode to discuss the capabilities of Hootsuite’s social media management platform, her technology tool stack to
We’ll be talking “all things customer experience” with Danny Meyer– an experienced and accomplished restaurateur (winner of 4 Michelin stars and 28 James Beard awards, named one of TIME’s 100 Most Influential People, and the man behind Shake Sh
Why does there need to be a CX podcast? Jaspar and Bryce share how their experiences as co-founders of an outsourcing company over the last nine years have inspired and challenged them to create new resources for the CX community. With the expo
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