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The Twenty-Minute Moat - A Verloop.io PodcastEpisodes
Verloop.io
The Twenty-Minute Moat - A Verloop.io Podcast
A Business podcast
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Episodes of The Twenty-Minute Moat
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Dinesh Pai, in his 8+ years career, has honed many roles and comes with expertise in Business Development and Operations, primarily in the Fintech space. From his role at Founder’s Office at Zerodha to other senior positions at companies like R
Nikhil Shanker is the VP of customer experience and partner experience at Urban Company, a services platform. Nikhil’s role focuses on building processes and systems that assist customers as well as service partners who deliver the services to
Akshat Saxena is the Co-founder of ePayLater, the platform that has scaled to become one of India's largest in the SME credit space. ePayLater has partnered with retail majors such as Wal-Mart and Metro AG, and was awarded as "Most Innovative F
Nitin Somalaraju is a Conversational AI, Product Manager at Tech Mahindra and comes with over 9 years of IT and Management experience in Software Development Life Cycle (SDLC), business product management, and data-driven decisions. At Tech M
Mahendra Mane leads the Customer Solutions team for South East Asia at Vonage. Over the course of his career, he has been a cloud communications consultant and evangelist with extensive experience in communication and collaboration solutions in
Bhisham Bhateja is the co-founder of The Man Company, a premium men’s grooming product company. A Business leader with expertise in start-ups, operations, strategy consulting, and India entry consulting across e-commerce, retail, automobile and
Arman Sood is the Co-founder of Sleepy Owl Coffee and has been a pioneer in the new coffee movement in India. Arman has also been featured in the Forbes 30 Under 30 list and started Sleepy Owl Coffee with the aim to make incredible coffee acces
Vittorio Barraja is the Senior Director for Digital & E-commerce at PHD Media and has a track record for driving business success through delivering high-level marketing (digital and offline) solutions while leading corporate marketing strategy
Shweta Srivastava is a visionary leader with over 21 years of experience in performing diverse & cross-functional roles in the field of Customer Experience. As the Head of CS & Customer Experience at Tata Cliq, she plays a key strategic and op
Dipu K V is the President - Head Operations & Customer Service at Bajaj Allianz General Insurance. He is a global award-winning digital transformation and innovation leader and drives digital transformation, innovation & industry leadership at
Darshan Bathija is the co-founder and CEO of Vauld (previously Bank of Hodlers), with a mission to transition the world to decentralised money. Vauld works to build a banking system that is more swift, secure, and decentralized than tradition
Manisha Seewal was the Chief Marketing Officer of Southeast Asia’s first Unicorn car marketplace - CARRO. Currently, she is the CMO of Gumtree Australia and leads efforts in building the brand as a leading destination for buyers and sellers in
Fasih Abbas heads the Customer Success team of Cashfree and has an overall experience of 19 years managing businesses, people and growing them exponentially. He has over 10 years of CS leadership experience working with many of India’s largest
Fasih Abbas heads the Customer Success team of Cashfree and has an overall experience of 19 years managing businesses, people and growing them exponentially. He has over 10 years of CS leadership experience working with many of India’s largest
Sunil Wakhade heads Customer Service at Evergreen Community & Seniority and has had over 16 years of Service Delivery, Operations Management, and Contact Center Management experience. During the course of his career, he has shown remarkable pro
Arun Jagannathan, over the past decade, has worn multiple hats as a tutor, an entrepreneur, and a technology manager. He started his career as a techie moving into a project management role before plunging full-time into entrepreneurship in 201
Danish Muti has been in the HR-tech and Ed-tech space and has worked on setting up teams and defining more efficient processes. Being in the start-up space, he has experience in 0 to 10x and 10x to 100x journeys. Currently, he works at Scaler a
Sameer Nagpal is a strategy and operations leader in the servicing industry with over 13 years of experience in building high performing servicing teams with different organizations. He leads Customer Service at WazirX, India’s largest cryptocu
Ajith Singh heads the Product team at Caratlane - A Tanishq Partnership. With over 12 years of experience across building consumer products, scalable business platforms and solution selling of IT services, he has been part of Caratlane since it
Sreejit Nair leads product building for Customer Experience at Licious. and is focused on building meatier experiences for their customers by stepping up online and offline capabilities for the organisation. In this episode, we talk to Sreejit
In this episode of the Twenty Minute Moat podcast by Verloop.io Siddharth Sharma is in conversation with Athira S M, Head of Customer Experience at Milaap. The conversation deep dives into how conversational AI and automation is helping the cus
In this episode of the Twenty Minute Moat podcast by Verloop.io Siddharth Sharma is in conversation with Sumitra Patnaik, Head of Customer Support at OLX India. The conversation deep dives into how the traditional customer support space is evol
Shourya Saha is a customer support savant. He is currently the Head of Customer Support for Flock, a real-time messaging and collaboration platform that boasts over 30,000 companies as its clients. With nearly 20 years of experience, Shourya dr
Siraj Uddin has built and led customer support teams at some of India’s most valuable companies - like Flipkart, PayTM and Blackbuck. He's now the Head of Customer Experience at Transak, an early stage crypto payment gateway based out of London
Part 2 of our episode with Tejas Vyas is here! Tejas Vyas is the Head of Product and Design for BigBasket, India's leading online grocery store. After the lockdown in March, BigBasket lost almost 80% of its workforce as their delivery personnel
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