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The CX POD - Europe
The CX POD - EuropeEpisodes
The CX POD - Europe
The CX POD - Europe
A Business podcast
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Episodes of The CX POD
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As a CX Consultancy, Integrator and Operational expert, how do you build the right technology partnerships and alliances to make sure that you really can deliver the best possible outcomes for your clients and the best possible experience for t
CXasS as a marriage of Talent, Transformation, and Technology. The brand needs great talent to be talking to their customers, the entire process almost certainly needs transformation and improvement, and technology is required to deliver the wo
Digital transformation, automation, and self-service using smart speakers and search engines are all changing the customer journey and the role of agents working in customer service. A customer will often search their phone for help before ever
In our first episode of 2022, host Mark Hillary is joined on the podcast by Stephen Loynd, Founder & Principal Analyst at TrendzOwl as they discuss ‘The Great Resignation’ – an economic trend in which employees voluntarily resign from their job
The final CX Pod Europe podcast for 2021 focuses on the highlights within the CX industry over the past 12 months, with special guest Peter Ryan, Principal Analyst at Ryan Strategic Advisory adding his insights and views on some of the key deve
This month’s CX podcast features TTEC EMEA’s flagship UK client Volkswagen Group UK, and focuses on their journey to launch a major new contact centre during a pandemic. You’ll hear about the new state of the art Leeds contact centre, its launc
TTEC’s newest episode of the CX Pod Europe puts one of our industry partners, The Global Sourcing Association (GSA), under the spotlight as they celebrate their 35th anniversary. Formerly the National Outsourcing Association (NOA), they rebran
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor Moira Clark, Director of The Henley Centre for Customer Management to chat with our host Mark Hillary. A
TTEC has arranged two forthcoming in-person events in partnership with our friends at Intelligent Sourcing magazine, with this latest podcast providing a sneak preview of what to expect in part 1. Our host Mark Hillary interviews one of the sp
The automotive sector is undergoing change at a pace that is faster than the industry has ever seen. The UK government has announced that the sector must go fully electric from 2030. This means that there is a very strong focus on 100% electric
Episode 12 focuses on the Banking & Financial Services sector with an insight into Open Banking. With shifts in attitudes towards the issue of data ownership illustrated by regulations such as GDPR and concepts such as the open data movement,
Episode 11 of the CX Pod Europe sees host Mark Hillary interview Iain Banks, EMEA Group Vice-President at TTEC and Bas Diepen, VP Alliance & Channels at Genesys as they discuss their newly formed partnership in EMEA, provide a preview to their
Mark Hillary again deputises for TTEC conducting an interview with Miya Knights, Global Content Strategist at Poq, Retail Technology Magazine Publisher, Author and Consultant. Mark and Miya discuss the move to self-service and low-touch environ
In the episode TTEC welcome guest host Mark Hillary, CX Analyst & Author to interview newly appointed Alistair Niederer, Head of EMEA at TTEC. Mark talks to Alistair about redefining the customer journey and how the COVID pandemic is accelerat
The second episode of the Talking Sourcing podcast from Intelligent Sourcing welcomes back our sponsor TTEC, here represented by Alistair Niederer and supported by Melissa O'Brien of HFS Research.In it we discuss how outsourcing is changing f
Intelligent Sourcing's Talking Sourcing podcast makes its debut sponsored by TTEC. Iain Banks, Group Vice President for EMEA at TTEC, and independent advisor Peter Ryan (Ryan Advisory) examine the impact of chatbots on the contact centre indust
In today's climate, companies have a unique opportunity to utilize digital channels to enhance customer conversations and deepen customer relationships. We recently sat down with Sam Rosendorf, senior manager of global enterprise solutions at L
Hear from Nick Viles, Digital Strategist at TTEC as he discusses B2B Sales Transformation and how today’s organisations can achieve growth and enhance customer experience. Nick also provides insight into some change management strategies that
Episode four features a conversation with Peter Dorrington, Director of Customer Insights as he explores what the ‘Contact Centre of the Future’ will look like.Host: Neil Russell-Smith - Head of Marketing EMEA.Invitee: Peter Dorrington - Dir
Join Steve Ellis, Vice President for TTEC Learning & Performance as he explores the topic of Employee Engagement. What is it? What should leaders be engaging their employees in? And does culture matter for improving employee engagement? Steve
This special edition podcast, featuring Peter Dorrington from TTEC provides us with an insight into his recent Emotion Analytics Workshop in partnership with the CXPA (Customer Experience Professional Association). As well as emotion analytics
In this episode, our host Neil Russell-Smith delivers a short monologue on the eight customer experience trends to watch in 2019 and beyond.Host: Neil Russell-Smith - Head of Marketing EMEA.Production/ Sound Engineer: Alex Diaz - th3cult.co.
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